"I have never spoken with them on the phone I use email. They shipped me a $200 quadcopter that was DOA. Failures happen and I'm flexible. They told me to contact the component manufacturers and implied that I had caused it to fail. They act like bullies. If they do anything substantive to mitigate my problems I will update this review immediately. Until then I will recommend that we always do a deep search for customer complaints before doing business with anybody. UPDATE - Quadcopter had 4 bad motors and a dead video system. The manufacturer kindly sent me an ESC which proved that all motors were dead. I am STILL waiting for parts from the video manufacturer Grayson Hobby ripped me off, knowingly. That is why there were hostile and dishonest in every conversation. $200 and two months later I have a broken quadcopter. I'm an engineer with a lifetime of electronics knowhow. Please don't shop here."
"Dynam Hawksky plane ESC caught fire on 3rd flight, initially no response. After several attempts received response that there was nothing they would do. Plane was only 2 months old and refused warranty support. Terrible support and customer service. DO NOT DO BUSINESS WITH THIS COMPANY IF YOU WANT YOUR PRODUCT SUPPORTED."
"The item I ordered was not stock, they charged me for it and even gave me a tracking number saying it was shipped. Had they been honest and emailed or called to let me know it was out of stock that would have been fine. But to try and deceive by sending out a "Your order has shipped" email? Had you been upfront you would still have a customer."
"Purchased Drone as present, once opened, I discovered no controller and I did unknowingly selected one without a controller. No big deal. Opened a support ticket to get a controller, now they want me to by a $59 controller when the Drone and Controller combo only costs $54. How about I return the drone and you send me the Drone and Controller Combo for the extra 10 charge. Sad that they want to up-sell me now."
"I have been trying to contact them for an order, no phone calls answered or returned. No emails returned except auto generated. Placed an order with them left a comment about how horrible customer service is there and they canceled my order."
"I have made purchases from these guys before and they were great along with quick shipping. This was back in September 2012. Now in 2013 things seem to have changed. I made a purchase and was given a UPS tracking number advising that my item had shipped. Well after 10 days of continuously checking UPS website I found that UPS has still not received the item for shipping. Grayson Hobby does not return phone calls so don't even bother. I have been unable to get a response from them by phone, email, or PayPal dispute. I don't know what is going on there but I am out $146 and they have gone into hiding. Choose another store is my advise.
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