"Great service and easy to use website"
"I placed my order during the GAA promo and their website was having issues due to the traffic. But once order was placed, items arrived quickly and I'm happy with my purchase. =)"
"Very pleased with the product and also received it very quick."
"I received my little snack packs very promptly and was happy to have found them to be well constructed and really better than I had imagined. Thank you. Our family went to a 5k this weekend and I put some snacks/cookies in them. They fit nicely in my small purse. After the race the kids wanted just a bite to get them by until we ate lunch and I pulled out my darling little bags. It pains me to buy ziplock bags but those days are behind me. I'm getting to wash them and am certain they will hold up. I give these 5 stars for sure!!!"
"I have purchased items in the past and was excited to see the deal offered on GAA. Love the super cute designs. I just wish I could convince my husband to use them too and eliminate baggies."
"The product is genious! It's well made and the prints are so cute. I actually bought these as a Good afternoon America special. Amazing prices!!"
"It was excellent! I placed the order and received my products in less than 5 business days."
"At this moment not very well! I received my package today and it only contained one item - I ordered 2! There was not even a packing slip inside my package to indicate if my other item was on back order or what."
"I love Itzy Ritzy products!! I especially love the snack and wet backs!! They have great customer service!! High quality products and so Eco friendly!! I can't stop buying more snack bags!!"
"I received my order quickly and accurately. My only complaint about the shopping experience is that I couldn't see what was out of stock until I looked in my shopping bag. I had to click on every single Wet Happens bag to see if there were any in stock...and of the 15 or so, only a few were. That was just frustrating. But I love the stuff...haven't used it yet, though."
"I received the snack bags but am still waiting for the backordered wet bag. I just realize that I will be charged shipping for the second order, which seems unfair as the backorder is not my fault."
“Actually you did not get charged for shipping on the backordered item and you will not get charged for the backorder order shipment when the item arrives. I think maybe you are looking at the freight charge for the two items that we shipped on 7-20-12 and thinking that is for your backorders.
Please call us with any questions about your order.”
"I noticed the Itzy Ritzy product on Diapers.com and decided to check out the website directly. It was simple...I picked what I wanted, ordered, and it was shipped out immediately! I will be making another purchase soon! Love the product!
"
"Great Eexperience! The package arrived very quickly and I love the bag to keep my wet swimsuit & towel in. It keeps the rest of the stuff in my gym bag nice and dry."
"I love the bags!!!! I thought I would use them for my sons snacks, ect.....I use them for everything!!! Great to keep money dry at the beach.
Will be ordering more and as gifts too."
A rep from Great Brands Outlet, Customer-Service, has responded:
“Dear Customer – we are very sorry for this issue. I will have someone from our customer service team give you a call immediately. Thank you!”