"I had a few simple questions and called their phone number several times over the last few weeks during normal weekday business hours. No one ever answers."

"I ordered a Mitsubishi AC Heat system ductless and the customer service was very helpful and knowledgeable. Order was delivered fast and I got a follow up call a week or so later. The system is great and overall I had a great shopping experience."

"I ordered Fujitsu mini splits from then will wall brackets I didn't need. I've called and emailed several times and have never gotten a response to my inquiries about returning the brackets. "