"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Web site was easy to use had model number for the grill and parts in stock just to double check they have a place to put in your grill name and model number to make sure it fits before the mail you the item great company. "
"Easy ordering. Quick shipping. Fair prices. "
"Fast service and good product."
"Great Quality Products...Great Packaging...Fast Shipping...!!!"
"Personal service. Went the extra mile to make sure I got what I needed!"
"I received an email indicating I could/should convert my six month old Weber Spirit E315 grill from the flavorizer bars to Lava rocks with your new technology 1/2 price conversion kit. Everything in the email made me think Weber was in favor of and endorsing this campaign.
I received the conversion kit two days later. I looked at my Weber grill and noticed there was not a grate on which to place the Lava rocks. I looked at my Weber registration papers and noticed that converting to Lava Rocks would VOID MY WARRARNTY on my six month old grill. I immediately called Weber customer service and they confirmed that my warranty would be voided by a conversion from the flavorizer bars to Lava rocks.
I then contacted Grill Parts and 24 hours later got a return call in response to my email. I explained my concerns and was offered a refund and a return shipping label, BUT, Andrew started telling me how Lava rocks are better than flavorizer bars, Manufacturers try to prevent you/me from upgrading with a third party company. He told me my warranty probably would not be voided because Weber has recently lost a lawsuit saying they cannot void my warranty. No proof was offered on that claim.
I received my return label by email shortly after our phone conversation and have my box ready to be returned in the morning. I just cannot see spending the $$$$ for a quality grill then voiding the warranty which was one reason I purchased my second Weber grill in the first place. Fortunately, Grill Parts appears to not be hassling me about it and says my money will be refunded. I only regret the second time misrepresentation of the conversion that very clearly says the warranty WILL BE VOIDED."
"The quality of the two grills was excellent - very heavy-duty.
Some of the lava rocks were disappointing. The were too small and fell through the grate openings. "
"The company came through. The parts were back ordered but shipped as soon as they came in."
"Website didn’t say the part wasn’t in stock. But got an email saying you didn’t have it but you would in five days. That time has passed and no further follow up. If you don’t have the part, DON’T SELL IT. I could have ordered elsewhere and had it when I need it. But now I won’t. Will not use this site again. "
"Everything fit perfectly and works well"
"Best orice and I think a better product than the original its replacing."
"Everything arrived safe and sound. Good product and a good company "
"Quick and easy to look up the correct part and have it shipped to your door well packaged no issues and I will use them again "
"Quality product delivered quickly. "
"Website is a little wonkie. My past order was not showing up, and I believe I was one part short on my order. Either way, I did order again since the parts were on the money."