"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Leaking gas line to my Viking Grill and was directed to exactly the part I needed. Very professional and knowledgeable young lady on the phone. "
"There was a shipping issue with my order where it was returned to sender by the carrier with no reason noted. I emailed customer service and they responded that same afternoon and worked with me to find the package and have it re-sent to me with expedited shipping. Very pleased!"
"I ordered what I thought was a burner set for my grill only to receive a single burner. I checked the product description & it was my mistake. I notified Customer Service and asked very specifically twice how much they would deduct for their shipping cost to me if I were to return the part. I could not get an answer to my question. By the time I paid for shipping both ways I might as well have kept the part. Customer service responses were prompt and friendly, just would not answer my question. There are several sites that sell the same products for less money and hopefully respond to reasonable questions. I'd recommend you look there first."
"I sent photos of parts and dimensions and they Susan recommended the proper parts. Was short a couple of screws and Kimberly rushed them to me. Very satisfied. Personal service. Extra helpful"
"What a fantastic buying experience! The price was great, the delivery time quick and the product better even than expected!!!"
"Very knowledgeable... Got it right the first time... Thanks "
"I actually ordered the wrong parts and when I called to check on progress they let me know the correct parts canceled the wrong order and sent The correct parts. I am very grateful. Everything was handled perfectly"
"Purchasing my replacement parts for my Members Mark grill manufactured by Grand Hall from Grillparts.com was extremely easy. Although my grill is over 20 years old, they had all the replacement parts that I needed to completely refurbish my grill. The cost of the parts was very competitive and the more that I spent the deeper the discount that I received. The shipment was delivered quickly sooner that anticipated and the parts were protected with bubble wrap to prevent any damage. I am very impressed with grillparts.com and will definitely purchase from them on the future when the need arises. The only thing missing is them installing the parts for me"
"Parts arrived on time and item was as described."
"I ordered a part from them and there was a screw-up on it. When i contacted them i was blown away by how fast they corrected the problem and got the correct part to me. Mistakes happen but how they are remedied is to me the measure of service. Grillparts gets an A+ and I would use them again if the need for more parts arises."
"The only company that has the brand no one else had! Was looking for a specific burner for my grill and voila. Had bought an aftermarket burner that was flimsy and cheap but next time I’ll know where to look to purchase an original. Thank you very satisfied."
"It was very easy to find the part we needed, but shipping cost more than the part itself, and therefore we did not order the part we needed. We will now replace the entire bbq, but with a brand that is more easily accessed in Canada."
"Another satisfied customer.
They help me find the parts. Sent me the right parts for the right price, and they arrived very quickly. What more can I ask for?
thanks."
"Now I can grill again! Perfect fit!"
"It was very easy to order the parts we needed."