"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"I was a little disappointed with your office staff. When I order a new burner and Ventra for my grill no one said anything about having to replace my igniter box. I had to order it later which cost me double the freight. Had someone would have said that old igniter box would not work with the new burner I would have order it with the burner and Ventra. I was not happy that I had to paid freight cost again and had to wait to put my grill together."
"service & parts were great & rec'd quite fast. thanks, If I need more grill parts I will be calling.
"
"I got all I needed from them, special thanks to Kimberly, who patiently listened to my
requests and found what was possible for my old grill."
"great service, correct parts and timely delivery. Thanks"
"I was very satisfied with the transaction. The person helping me suggested I try replacing the battery , which I already tried, before taking my order for a new igniter, I thought that was very helpful and professional. Good job !!"
"Delivered on time with a quality product. Very satisfactory!"
"I am relatively certain I ordered the correct parts because I used the model number when looking. Unfortunately neither the owner manual, website, nor the packaging indicates if the wings on the carry over tube go above or below the burners, nor is there any indication which side is up. Using the manual I put them on based on the horrible picture. Flame burned throughout tube which didn't seem right. Made an adjustment and it didn't work at all. Changing back. Probably difference in third party parts. Not a complaint on grillpartssearch.com, just an issue I suspect others have had."
"Can't wait to clean up the grill and fire up these new burners. "
"Product & service were super! Burgers are cooking as this is being written!
John P."
"Parts are correct and shipped promptly. "
"Went online to find parts that the retail store no longer carries. Found four outlets. Grillpartssearch was the cheapest but... the part were stainless!!!!. Much better quality. Free shipping and the parts arrived within five days via UPS. Now my sole resource for grill parts."
"Not only did the parts arrive in a timely fashion, but they were super simple to install even without my husband's help. "
"Parts were easy to find on the website, reasonably priced and delivered in a very short time. I'm cooking again on a complete grill. Planning to replace the other two burners and three flame tamers in the near future. Put the burner in and lit it. Flame was a pretty blue and no adjustment was needed."
"Everything that I order came as expected and was the correct size .
"
"I could not find a new drip cup on your website to go with my new drip pan. I could only assume it came with it. I guessed wrong no drip cup.
Roger"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Hi sir,
We do apologize about the confusion in your two orders and what items you would and wouldn't need. For your particular grill, in most cases customers with the exact same model would not have needed to replace the ignitor because the location from your original would have sufficed for your new burner and venturis. In your situation though it was necessary to replace the ignitor and for that we apologize for not suggesting you purchase it with the first order.
As for the shipping, we did cover those extra costs, please let us know if you were not satisfied with how that was handled.
We hope that you will continue to trust us with all of your grilling needs. We work continually to ensure that our website and employees are the most knowledge information on the market so please know any feedback or concerns you have is always welcomed.
Sincerely,
GrillPartsSearch.com”