ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.70/5
Shipping & packaging:
4.71/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2016-01-05

"Right item, right price, right on time."


Verified
3/5

2016-01-05

"I think price is to high eventhough it seems to be good quality product. Received within a reasonable time.
Order 12/28/2015 for 5 at $18.95 each Brickmann compatible Grill Heat Plates installed on received date 01/04/2016 but haven't started using it yet.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2016-01-19
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:

“Hi Mr. Pieras,

We are happy to hear that the heat plates arrived on time and fit properly. What we hope you have discovered and hope that you will keep discovering, is that the quality of these plates far exceed what the grill companies originally put in their grills. Although they were a little more in price, the plates you purchased are USA made stainless steel and will hold up much longer than porcelain coated plates. We are confident that you will be enjoying these for years to come. Thank you for your order and we hope that you will keep us in mind whenever you have a question with your grill so that we can assist your needs.

GrillPartsSearch.com”


Verified
5/5

2015-12-29

"I am very pleased with the service, the parts I ordered were correct, and the delivery time was much quicker than I had expected. "


Verified
5/5

2015-12-27

"We ordered the wrong part and had to call. Levi helped us place the order for the correct part. He was very helpful, friendly and a joy to speak to. Thank You"


Verified
5/5

2015-12-23

"My question were answered promptly and professionally. I am very pleased with the service rendered and will have no hesitation to deal with Grill Parts again and will strongly recommend them to my family and friends."


Verified
5/5

2015-12-22

"Quick delivery.
High quality part, better than the part it was replacing!
The web site allowed to search by product name and model to ensure it was the correct part.
"


Verified
4/5

2015-12-21

"diversifier plates were exactly what I ordered. Perfect fit. Only problem I question is why it took a week to get the parts, after I paid extra for expedited ordering."


Verified
5/5

2015-12-17

"Item well packed, survey arrived well before item, but have always be very happy with Grill Parts Search.com. Just started building a new smoker and pit and I will get all my parts here. Thanks Guys and Merry Christmas"


Verified
5/5

2015-12-12

"Exceeded expectations in every way."


Verified
5/5

2015-12-07

"Order was delivered timley and complete."


Verified
2/5

2015-12-02

"I did think we would have the part by now but since we have not received the part as yet, I do not feel able to complete your survey."


Rep reply posted 2016-02-06
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:

“Dear Mr. / Mrs. Fulfs,

Your order was placed Monday night, November 23 after we were closed. We shipped the parts to you Wednesday, the 25th. Seeing as Thanksgiving was the next day, the post office was not operation. Your heat plate was delivered Wednesday, December 2nd, the day after you left your review. Hopefully if meets your satisfaction and we look forward to serving you again in the future. Thank you.”


Verified
5/5

2015-11-24

"ordered a briquette grate and a cooking grid. the grate was a little bit short, but it works fine.grid was a two piece design, it works fine also."


Verified
5/5

2015-11-23

"The price was right. The item arrived very quickly. Very good experience."


Verified
5/5

2015-11-18

"Prompt delivery and reasonable prices. Would recommend to others."


Verified
5/5

2015-11-17

"My new grill thermometer arrived today, and I immediately installed it and grilled two pork loins to perfection! (much better knowing the correct temperature)
Thanks GrillParts!
"