"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Great service, arrived on time. Thanks."
"I am very PLEASED with my experience from start to finish,"
"Parts were just as advertised. Having dimensioned sketches is extremely helpfull. Shipping was faster than I expected. "
"We were extremely satisfied with the quick service, shipment and quality! We will shop here again!"
"it was great, they notified me of back ordered parts and are holding shiptment until they come in as to save me extra shipping."
"Sent over quickly, as expected."
"Hello
I wish all companies were as customer friendly as you folk are
By phone or e-mail all went well
I will buy more from you when needed
Thank you.
Jim Home"
"good web site and data base. quick check out and fast delivery. Good email communication on all parts of the order"
"Received order quickley."
"Grill heat plate was exact replacement, only it was better than the original."
"Quick shipment.would buy again
"
"It was easy to order, and it arrived in 3 or 4 days. I payed with paypal, which was great. No problems!!!"
"I put part on grill . 5 minutes later it fell apart...they are suppose to send me a new one,,,ck. on that for me...Cecil"
"I had questions about the parts which I ordered. The staff was very friendly and willing to answer all questions with expediency. I will certainly use Grill Parts Search again when needed. "
"The grill parts were received in a very timely manner and were quite simple to install. Thank you for such prompt and efficient service. "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Cecil,
Thank you for your comment. We spoke on the phone yesterday. We are shipping you a new piece at no cost. We do not ever expect our parts to break in the manner yours broke and we try our best to make it right. Not only are you getting a new part, we are also in discussion with the manufacturer of that piece to ensure future parts will not break in this manner. We do hope that when you receive the brand new parts in a few days, you will edit this review to let fellow customers know we keep our word, support our customers, and make things right.
Thanks again!
Jennifer”