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Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.70/5
Shipping & packaging:
4.71/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2015-01-14

"Excellent service & helpful folks...I'll be back."


Verified
5/5

2015-01-14

"Had it not been for GRILL PARTS.i would have had to junk a1600 dollar grill .Not only did they have parts the manufacture had discontinued,the parts were half price,Shipping was great,customer service was outstanding,Now I can grill all 12 months in this beautifull fla. weather.Thanks a million GRILL PARTS.
captharoldholley
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-01-13

"received part but was defective.
new part is on its way.
thanks.
"


Verified
5/5

2015-01-12

"I was able to put grill parts in easily."


Verified
5/5

2015-01-12

"Easy to order, quick response and fast delivery!"


Verified
5/5

2015-01-12

"Very user friendly, little time needed start to finish placing order. "


Verified
5/5

2015-01-12

"Every part fit! I already have one gas grill back in service, and the second one will be back in service soon.

Amazing the selection of parts this company has! If you cannot find the gas grill part you need at this website, it is probably not available!
"


Verified
5/5

2015-01-11

"Was very excited to come across this store to find parts for my older grill. Order was smooth and delivery was exactly as stated. "


Verified
5/5

2015-01-11

"the parts arrive in great shape and quick.

the only problem i had was not finding the grill plates
"


Verified
5/5

2015-01-10

"The timely processing and delivery was great!"


Verified
5/5

2015-01-10

"Very helpful. Appreciated the help in obtaining a rotisserie,for my grill."


Verified
5/5

2015-01-09

"Very happy with price and delivery.
Ken
"


Verified
5/5

2015-01-09

"Parts arrived on time and fit perfectly"


Verified
1/5

2015-01-07

"Today is january 7. Order was placed december 30. Still no any information about where my order is..."


Rep reply posted 2015-01-09
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:

“Dear Madam,

Your order was placed at 10:30 p.m. the night before New Year's Eve. We were closed on New Year's Day and we are not open on weekends. We shipped your complete order on Tuesday morning, 3 business days from when we received your order. Your parts were delivered today. We are very sorry we did not meet your expectations.

Sincerely,
GrillPartsSearch.com

p.s. If you decide to give us another chance in the future, we do offer RUSH processing. Your order will ship out the same day it's placed as long as the parts are in stock and you order by 4 p.m. Thank you!”


Verified
5/5

2015-01-05

"Ordering was quick and items are correct. My experience was great and easy. I will continue ordering my items from here."