"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Ordered 4 burners and flame deflectors. Flame deflectors didn't fit. No problem getting them replaced."
"This was a good place to find parts for my older grill."
"GrillPartsSearch was easy to use, the parts ordered were received quickly, and every thing arrived in perfect condition. I will definitely use again, the next time I need to replace grill parts. "
"The service was great and all the parts I received were quality and correct - THANK YOU GRILLPARTS"
"Excellent Job !! I ordered parts to rebuild a 12yr old Jen-Aire grill and every part fit and worked as new."
"The parts were perfect and the service excellent!!!"
"my grill model was not listed on web site so I called the toll free #. The salesperson was very helpful and friendly."
"I was able to easily able to insert the new parts for the grill and this was able to help me keep grilling :) "
"Great selection! Had to return a part. No hassle! Will use again if needed. "
"Great service. In my case, the store I purchased my grill from stopped selling my brand of grill. I was able to purchase the parts I needed by using the name and model number from GrillPartsSearch.com. Easy, efficient and competitively priced. I'm going to be a long term customer. "
"Fantastic customer service. Operator was so helpful and knew everything there was about BBQ grills, parts, briquettes, etc...
Parts were delivered as promised. Thank you Grill Parts Search!"
"I've ordered parts from grill parts search.com before this time and both times had a great experience. The parts search for my Ducane 5 burner grill was easy and located the parts I needed quickly.
The parts arrived in my mailbox a few days later and installation was a snap.
I would recommend grill parts search to anyone who needs grill parts fast and easy."
"I had to call to discuss the parts that I needed, and in fact had to change my online order after the conversation, and this was done with efficiency and pleasantness. The order hadn't been shipped yet. The phone person was very helpful and knowledgeable about the items on the site. This will defilitely be a "go-to" site for grilling needs in the future!"
"Order arrived on time and in good condition. Highly recommend GrillPartsSearch.com!"
"Rep sent a different product than discussed. "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Dear Sir,
I have notes in your order referencing a conversation you had with one of our sales reps about the universal warming rack you purchased. I also have notes that the original (oem) is no longer available but that you were going to try to find it. We do have a 30 day return policy and offered that you could return the universal rack if you found the original rack, or for any other reason! We never received the return from you. You also ordered three other parts from us - the burner, the heat shield and a grid brush. We were under the impression that you were pleased with all the other parts you received. Considering the fact that you have not responded to our emails and you did not provide your phone number for us to call you, we do not believe there is there anything else we could do to improve this situation.
We do appreciate your feedback, however, and would love to work with you if you would like to contact us.
GrillPartsSearch.com”