"Dont get me wrong they do have many deals which is amazing but trying to get in contact with customer support is the hardest thing in the world they say they reply to your email in 24hrs lies i sent never got a response back. Live customer service is bullsh**t you wait to get a response they send you no notification and by the time you realize they text back they already end the live chat because you didn’t respond quick enough and they dont do it via app they do it via email. As for phone service theyyy **** groupon has no exact phone number to call so you can just speak with a representative instead you must wait 2hr and when they did call me back i asked for a simple refund he was like okay ill put you on hold for a min im waiting 10min music in the back group all of a sudden it just hangs up so i had to wait another 2hrs all i want is a refund and its been a whole week and nothing "

"I canceled an order the same day I ordered it. They charge your credit card immediately but after 12 business days they have still not issued me a credit. They have no customer support phone number listed on their site but it is ***-***-****. They have a live chat but trying to get to it on their site is a maze.
Will never order anything from them again!!"

"Purchased a six 90 minutes Boomshaka, sounds great! Boomshaka says that somewhere in the groupon app it says they all have to be used at the same time. What a con. I’ll never buy Groupon again. Also saw their consumer report rating is 1 out of five, horrible!"

"GROUPON is not taking responsability at all.
I ordered several plants with GROUPON and got half of them as "compost".
Rather than sending me new or refunding what I had paid for it, they expec-
ted me to send back THE COMPOST for "full refund" - and this did not include
the costs of P&P sending it back.
I have to realize, that GROUPON is acting on own advantage, than on the sellers
advantage ( giving him the chance to get rid of his ruined goods, without taking
him into responsability ) - but not at all on the customers (US!) advantage as a
fair comparison"

"I purchased a groupon for a service. I went to the merchant for my initial consultation and took my Groupon voucher. The merchant, MyDerma Spa in Miami, Florida wanted to charge me TWICE AS MUCH for the service saying that the area I wanted to get the service done in was not covered by my Groupon. For that reason, I did NOT get any services done at MyDerma Spa, but MyDerma Spa nevertheless marked my Groupon as redeemed and Groupon chose to believe the merchant over me and never issued me a refund for services that were NOT rendered in the amount of $1,200."

"Customer issue renewed my coupon that was accidentally marked redeemed! Thank you!"

"I really wanted this top and Groupon sent me a totally different shirt. Did a live chat with them online and all they did was email me a return address label for the wrong top. I asked if they would be sending the shirt I ordered and they told me I'd have to order it again if I wanted it. Very poor customer service. They should have sent me the correct shirt as soon as I told them about it. Very rude."

"Customer service was ship easy to work with! I really love all aspects of Groupon and Living Social!!"

"I requested a refund after the restaurant closed for a Groupon I purchased. When chatting with a rep I asked her to return the purchase amount to the original payment method. It seemed like she didn’t even care about my request and just tried setting me up with their rewards program. We’ll come to find out she did ignore my request because they gave me Groupon bucks instead of a refund. "

"After purchasing a group on, I immediately realized I could have received a 20% promo discount. After contacting customer service, the very knowledgeable and capable rep was able to cancel my order and I was then able to repurchase it using the promo discount."

"I contacted customer service regarding a Groupon trade and was provided a resolution within the promised 48 hours. The final result was to my liking, but I feel that Groupon should make the customer service email more readily available. I spent a good amount of time going around Groupon's website until I finally came across an email. I can't even remember how I got there."

"Very pleased. Had a problem and was helped immediately."

"I have yet to experience an issue with Groupon. I have been a user for at least 5 years (or more) and have been buying from goods such as toys for my dogs, books for my niece, to getaways to the Bahamas and hotels. All have served me as very much memorable experiences thanks to Groupon. The best feature on their website and app is their instant messaging with a representative. This saves so much time on the phone and eliminates awkward conversation (or at least to me). I recently had a setback returning one of my Groupons, and although I knew I was past the grace period for a refund, the representative wrote me an email days after our chat showing me how she was able to help me. I am very grateful for their help as always. Thank you again for always helping me "

"They helped me with a purchase that wasn't what I thought it was. Glad they helped as promptly and refunded my money."

"I had the hardest time with downloading my la county fair voucher, and this is not the first time. This happened to me when I purchase my oc fair tickets as well. But it wasn’t as bad as what I went though trying to download my tickets on yesterday. I hate it and would NEVER purchase tickets from Groupon again. "