"Ordered some eminence speakers from GC's website on May 13th and they took two days to to ship them. Other than the slow order processing/shipping, everything went smoothly."

"2 months after owning a Mesa Triple Rectifier, I decided to order a Mesa Recto cab from them from the used section for 75% of a new one (not smart) that one of their sales reps looked for me because they had no new ones in stock at the time hoping I could save a little money by going with an ok condition used cab. Anyways, on their website it said the cab was in good condition and was given an 8/10 rating for the condition. When I got it cab a week later, the thing was just a complete junk. All the metal/chrome were rusty and the tolex was peeling really bad. I could not believe the condition of the cab. The cab is NOT in 8/10 condition. I decided to take the cab back to the local GC store. When I got there, they were really nice about it. They gave me a full refund for the piece of junk. I decided to just order a brand new cab from them. Sure enough, the cab arrived at my place in brand new condition which I should've just ordered in the first place. Luckily, the sales guy at my local GC was nice enough to give me a refund. I probably won't buy any more used items from their website."

"1/25/08 ordered guitar strings and string cleaner. The site said both were "In Stock Online". 1/27/08 got a backorder notice on the strings until 2/4/08, and the email had a different and much longer order number. Checked the site and it still shows 'In Stock Online' for both products. This is some Mickey Mouse bulls**t. I hope I get my stuff."

"I ordered the software Spectrasonics BackBeat S.A.G.E. Xpander, which was in stock and the order was marked "processed" rapidly.

5 business days later, with no shipment, I checked online and saw that it wasn't marked shipped. Sent a Customer Service ticket inquiring what was up.

2 days later, no response from the ticket, but an email saying "Backorder Notice". Very disturbing where the lies in this email:

"As you may recall from the Item Status, the item is on backorder." PATENTLY FALSE. It read, and still reads, that it is in stock and available to be shipped immediately.

"If we anticipate an extended delay, we
will contact you again." THEY DID NOT CONTACT ME ABOUT THE DELAY INITIALLY. They just let me rot in ignorance, indicating online that everything was fine.


I called customer service, waited 10 minutes on hold and cancelled my "backordered" item. The rep could not indicate whether the item would be able to be cancelled or not, and said if i received it in the mail, if I wanted a refund, i'd need to return it.

So I'm in limbo all over again, still with no product, or money, or any way to find out what the status of anything is."

"Guitar Center seems new, as far as online shopping goes. I ordered a keyboard from them on Friday and it arrived on Monday. The keyboard is quite huge but props to guitar center for such a prompt shipment. All in all very satisfied."

"Highly recommended! Great selection, free & super-fast shipping, awesome customer service! Their website is super cool, too! You can even earn free gear by reviewing products on their website! Additionally, this retailer's price-matching guarantees that you'll receive the absolute best price on your gear! This is the only place I'll buy my music gear from now on!
"