"My last purchase from Gun Dog Supply was marked with confusion and poor service. I ordered 2 Ruff Tough kennels and some hardware to go with on 9/2. On 9/5 I received an email saying the order had been shipped. On 9/11 I got an email saying that the items were back ordered. I called to find out more information and was told "sorry" and hung up on. In the end GDS agreed to sell the accessories for the kennels at cost, saving me $10. In this competitive market I believe I can find a company that is more professional and service oriented."
"I can not say enough positive things about this business! I placed an order on a different website two months ago and I am still calling and leaving messages, with very few phone calls back, and it seems that I will never see my $50 or products I ordered. In that two months span, I placed an order for collars on Gun Dog Supply, received a personalized confirmation email, and received the beautiful collars hassle-free. This is my second time ordering collars, I love their durability-through snow shoeing in blizzards, desert hiking, rough housing, they still look brand new. K9 Komfort collars are the only collars I buy!
I also love my Sport Dog SD 400 collar. Naturally, it stopped working just after my 2 year warranty ran out. When I called the 1-800 number on Gun Dog Supply, it was answered by a friendly woman who directed me to the Sport Dog company. I didn't have to leave a message or wait three weeks for a response. I called the Sport Dog company (another 1-800 number) and also got another friendly voice on the line. He was extremely patient, helped determine what was wrong with my collar, and shipped out my replacement collar. That order has also come in the 2 month span I have been battling with this other company. The collar synced perfectly with the original remote that still worked. This further highlights the quality business the Snells provide.
I have made four orders through Gun Dog Supply, and tell everyone considering a quality e-collar to use their website as well. I was the first person in my family to buy an e-collar, now every family dog and several of my friends' dogs are wearing these collars, freeing all of our dogs from being stuck on the end of a 6' leash everywhere they go. Thank you, thank you, thank you for proving even online businesses can and do still have the highest quality customer service!
Laure M"
"I just wanted to share what a wonderful experience I have had with Gun Dog Supply. I used to shop from some of the Catalog Super-store outdoor retailers. After having some service issues, I thankfully found Gun Dog Supply. Their website, and online reviews helped me make very sound decisions about products. Nice to see a company so focused on hunting and our 4-legged companions. Keep up the great work, Steve! "
"This is the first review I've ever written on anything. I ordered some training collar supplies June 12, I got them in the mail June 15. I can't say how pleased I am. I will order all of my training supplies from Steve in the future!
Thnaks,
Bill H"
"The only place to order your dog's supplies. High quality product and they get customer service. Every time I have ordered from them service has been quick and right the first time. If you do call you actually get a person and they are well informed about their products. I don't order from anywhere else"
"I ordered the PetSafe Wire & Flags Kit to go along with the underground fencing system that I purchased. When my shipment arrived, the extra wire was there but no flags. I contacted Gun Dog Supply and they shipped the flags that same day. They made a mistake and immediately responded to it. I will definitely purchase from them again."
"HIGHLY RECOMMEND! Gun dog supply went out of there way to make sure I was completely satisfied, thanks. Prices are reasonable and competitive, shipping and customer support response was lighting fast, good job."
"I've been ordering from GDS for 4 years. Initially, it was because their prices were the best, but when I've had questions or a problem with a training collar part, they were so helpful, that now I order from them because of the service. I'm an amazon prime member, and could match their prices on some items if I wanted, but for any product they sell, GDS is the way to go."
"Great communication - Fast and secure..Will use again."
"I have ordered from GDS now several times, and I have to say I have never been disappointed with anything aspect of service from them! The site is easy to navigate, they carry a HUGE selection of merchandise, and my orders are always shipped promptly and accurately. I just want to thank them for having an awesome company, and I know this shop will be bookmarked on my computer for years to come :)"
"Steve and his staff are top-notch!!! I placed my order at 9pm on Tuesday night and received my package TODAY!!! That's less than 36 hours :) I will never order my dog supplies from anywhere else. I thank you and my dogs thank you!!!"
"Gun Dog Supply has been excellent to work with. Part of our transmitter started peeling, and they sent us a new one with no questions asked. The collar works well for our 1 year old Golden Retriever. We often only have to use the "beep/tone" setting for him to "come" or follow commands. It is a lifesaver! Our puppy gets excited when we pull the collar out because he knows he's going "outside" or for a walk then and doesn't seem to mind it at all. "
"I just placed my first order with Gun Dog Supply and was extremely happy. Not only were the prices very good but the service was exceptional. I am at a point in my life where service is as important as price. Gun Dog Supply kept me appraised of the order and it arrived as stated. Sometimes the little things mean a lot but David even wrote "Thanks for the order. David" on the receipt. Not many business owners take the time to show they care about the customer. In the future I will definitely buy my hunting dog supplies from here."
"Steve and company are just plain fantastic. I ordered two custom engraved collars last Friday morning, they were shipped Friday afternoon, and I received them Monday. You can't beat that. You also can't beat the quality and the price.
Ron
Albion Ca."
"Steve Snell and his crew delivery quality items. We've made several purchases, each arrived on time and as described. His site is really complete, and offers a wide range of products to meet many needs."