"Ordered the Got Hand Nippers from them, was super excited when they came in and when i could start using them for my model kits. I ended up sitting down and finishing up the New Omegamon Kit and to my surprise i looked at my nippers and the tip was broken right off. I messaged them the next day explaining what happened and i was met with a "This happens all the time, we cant replace them". They were not misused in anyway and well within a 30 days purchase or received period. I tried to reason with them and pointed out why they were defective and nothing. just got a "Tough luck, heres a promo code off of reddit thats already out". Was happy with these guys until they sold me a defective product and refused to replace it. "
"Placed an order on September 9. Email Adam Ryan Oct. 18 since I did not hear anything about my order. Oct. 19th, Adam writes me back and says he will check on it. Emailed Adam again on Nov. 3 because I did not hear anything. Got an email Nov. 6th saying it had been sent. Currently Nov. 24 and still nothing. Companies like this is why I order from Amazon!!"
"I've ordered quite a few kits from usagundam, and was impressed at how quickly they got my orders shipped!"
"please do not shop with this store. this store is scam. They never ship an order. I waited 3 weeks and I tried to contact to them via email, phone and chat but they never replied back.
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"I will never shop with these guys again. I placed an order on May 22, and my confimation email came immidiately. unfortunately, after checking for a shipping update for days, i finaly tried to contact via their chat service, email, and phone call. there is NEVER anyone at their chat service. they never replied to the 10 or so emails i sent over a course of 3-4 weeks, nor did they answer or respond to my phone calls/messages. finaly, they sent me a shipping email, after 4 WEEKS!! then they finaly called my wife, and said they sent it. no apology, no explanation other than, "we didnt get any messages or calls", even when confronted, the guy didnt apologize for making me wait a month. lower prices or not, they will not see my business again. Worst customer Service EVER"
"Never shopping her again. While their prices are low, the cost of shipping makes up for any savings that you may think you're getting vs. going to Amazon. I wouldn't have minded paying so much for shipping, if only because I ordered UPS Ground shipping with tracking. They shipped it USPS with confirmation delivery. That is a much cheaper option, and confirmation delivery is NOT true tracking. The postal service can do nothing to help find the package should it get lost. In other words, they made free money off of me.
Stick to Amazon and get their free shipping if you can. It'll arrive faster than this site, and you at least get what you pay for."
"Fantastic! Have ordered from Gundam Store for a long time and will continue to do so. Products arrive in excellect condition and in a very timely manner. A++++ Very satisfied!"
"I recently ordered from Gundam Store And More and they were very professional. The order shipped quickly and all the parts were there. I had ordered before from another company and twice they were missing parts. I will only take my business to Gundam from now on. Very good customer service and really great prices. The chick on the phone had a sexy voice, too, when I called to ask about a product. Just thought I'd add that in."
"during my 1st order the processing was awesome.. like lightning speed.. but time pass everytime i order from them the processing and gets slower and slower especially in shipping my orders.. they said 2-3 days but during past orders took them for like 5 days to ship it and if i havnt called them they wrnt gonnna process it...
and now i ordered three models if they will take forever to process it and ship it then this will be the last order from me...its been 2 days now and still no tracking number... lets see tomorrow or n monday... if not.. i aint gonna recommend this to my friends and to every1 else. cuz now i am having doubt that they are only good at new cstmers.... not to the old one...."
"Their prices were very low and the items were shipped very quickly and arrived very quickly. This was my first time shopping with them and I was very pleased with the experience. I was very happy with how quickly the items arrived and that they were in such great condition they weren't damaged in any way. I was also pleased with the customer service. I called up the store to ask a question and the person on the phone was very helpful."