"Still have not received my order."
"great price fast shipping would buy !!!from them again"
"The shipping was super fast and well packaged. My safe was older and I think the door slightly smaller so I put a 30.06 brass in each of the tightening Velcro loops and it is snug as a bug in a rug. "
"Took longer to ship this item than I expected and I received no notification from the store when the item did finally ship. I had to send a e-mail requesting the status of my order. Other than that the item was received in good condition. "
"The safe arrived as promised. However there was no battery holder in the compartment. Because it arrived on a Saturday I was unable to contact customer service to have them expedite
one by rush mail. It will now be until Monday before I can contact anyone. Having waited for three weeks for delivery and then discover this missing part has not left a good impression."
"Had my gun safe delivered the other day on time just as promised! I was very happy with the service.Everything was as promised!Would recommend Gun safes.com to anyone!Shannon made the experience very pleasurable !"
"Safe arrived and was as described. Works great!"
"I was a bit uneasy about ordering such a large item Online. I was thinking a local dealer would be more accountable and any potential return would be easier.
The price was so much better I took the chance. Customer service at Gunsafes.com was exceptional and I am confident that if I had needed to return the item upon delivery as being damaged there would have been no problem.
Due to my storage issues I had to get a smaller unit and the one I choose was a Browning BR16. This particular Browning is assembled in China.
I made this choice. As such, I take responsibility for the shortcomings that I experienced with this product.
First, the box was your typical Chinese sub-standard cardboard that disintegrates at the slightest pressure. When I received the safe the box was so torn up it might as well have been shipped without the box. Luckily, the finish on the Browning safe was so durable it did not have the slightest scratch. The delivery service was great the guy was on time, professional, and very helpful. The delivery scheduling was excellent and timely.
Second, I believe the drywall or gypsum board used in the construction of this unit was manufactured in China. It was my understanding that Browning ships the materials to China and the safes are assembled and shipped back to the States.
I work in the housing industry and I am very aware of the ongoing problems with Chinese drywall whereby outgassing makes homes uninhabitable. I have inspected homes with Chinese drywall and I know it smells like rotten eggs. My Browning safe had that same smell and I was afraid that it would destroy my firearms and ammunition as it destroys A/C units, water heaters, electrical wires, and appliances in homes built with sub-standard Chinese drywall.
It took me a week to painstakingly strip my new safe and reconstruct it with American manufactured drywall. I don’t care if this voids my warranty with Browning because I know what Chinese drywall does to metal.
As I said, I chose to get an item assembled in China and should have been a little more diligent. This was not the fault of Gunsafes.com they did everything I expected them to do- Gunsafes.com was excellent.
I still think Browning is an outstanding safe! The steel, the lock, and the finish were excellent. The safe got shipped all the way from China in that crappy dilapidated box and didn’t even get one scratch! The drywall stunk like sulfur, and having the thing for almost two weeks I thought it would just be easier to fix it than to fight with Browning. I did not contact Gunsafes.com with my concerns I just fixed the problem. And, I might mention that the smell is gone.
Additionally, the interior shelving was cut crooked and the brackets were cheap pot metal. I replaced all of that and now have custom shelving, with good hardware and lighting.
Bottom line- Do yourself a favor, buy from Gunsafes.com! Buy a safe made in the USA! Browning is a great safe just get one made in the USA!
If I had it to do again, I would have found another place to locate my safe, I would have purchased the bigger unit that was made and assembled in the USA!
When I need a bigger safe I will buy from Gunsafes.com. And, I will buy a Browning made in the USA!
Browning if you want to send me a bigger unit made in the USA I will be happy to accept!
Eugene Puig
Mandeville, LA
"
"Product is fine but customer service and delivery has been terrible. I paid for the "deluxe" delivery package (almost 20% of purchase price) but, a month since being delivered to my house, the safe has yet to be placed in my basement. When they tried the first time (unsuccessfully due to a lack of preparation on the crews part), I called AND emailed GS.COM about the issue with no response. Despite this lack of response I was able to contact the delivery service to try to ensure the crew was prepared the second time but no luck. They just tried again the second time today and were unsuccessful due to more lack of preparation. Wouldn't be a big deal if I lived in Florida but I live in Boston where we have 2+ ft of snow on the ground. As a consequence, I spent all night last night digging my car out of the snow. Awesome."
"GREAT PRODUCT...GREAT PRICE...SHIPPED PROMPT..."
"The item was exactly as described. It came well packaged, with all the original documentation. The delivery was prompt. I am satisfied with the transaction, and should the opportunity arise, I would buy from them again."
"Terrible experience. I ordered a pistol safe from Gunsafes.com and when it was delivered iwas in damaged condition and appeared that it was shipped to me as a prior return that they received. It was dented and scratched in several places, but still was salvageable, so I assembled it and when I went to put the lock on, it was in pieces with all the tumblers out. I called the tioll free number and was directed to another number and finally spoke to some one who was very courteous and helpful. She told me to disassemble and repackage it and they would ship another in its place and arrange for pickup for the original one. I have not been contacted since. I guess I will try again and go through the whole process again. "
"The gun safe was listed on your wedsite as a Browning 16 inch wide damage safe due to shipping damage. In fact it was a 24 inch safe but the damage was not due to shipping damage. The safe has deep scrachs all over the front of the safe as well as the hing side, back and a drilled 5/8 inch hole on the top. It appears to me that the safe was broke open. Heavy scrachs on the front corners. There are no door adjustment on this safe. The safe arrived loose on a palet. It was not boldted to the palet which made it difficult to unload. The driver almost tipped it over serveral times. After moving the safe into the house I was able to really inspect it. This is when the extent of the damage was noted. I called Gunsafe.com customer service to requst addition touch up paint and the brozon decal since the one on the safe was removed. The person I talked was very concerned about how it was shipped and the amount of damage. My requests for more paint and decals was honored. The interior of the safe is great. But I am concerned about the safe being able to withstand someone trying to break into the safe. Since it appears that the safe was broken open. I would appreciate a fire proof plug for the hole in the top of the safe. The hour fire rating for the safe has been lowered along with other quality guranttes for this safe. I know the safe price was reduces $500 from $1,299 to $799 but the true extent of the damage was not disclosed."
"Service was great and the safe was good. It did 2 weeks more than the estimated time of arrival, and the safe arrived with a scratch and minor dent/wrinkle on the back lower section. I did sign for it and chose not to return due to the time I would have to wait for a new safe and the hassle of returning and paperwork. So overall I am somewhat disappointed. "
"I purchased a safe for my longs guns and a biometric safe for one my pistols. They were every thing I was looking for and serves the purpose I need. I will also add that I was very concerned about how I would get the big safe up my driveway and in the house, but it was no issue the delivery man help me do just that, no troubles. Thanks Gunsafe I would never shop for a safe anywhere else!
Mark
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