"Good experience, easy transaction, good customer service, arrived quickly "

"Easy to order - delivery was quick and in great condition. The jacket was exactly what I ordered and looks great. North Face running gear is a must have in cold weather."

" So I ordered a pair of Pearl Izumi running shoes that I was having a hard time finding anywhere else, I stumbled upon HDO Sport and they had them in my size. The shoes arrived in perfect condition. Quality was as good as expected, very competetively priced with coupon code from site (10% adittional discount), overall a great transaction. I would highly recommend this seller.

EDIT* I forget to mention Free shipping which, even though was standard, arrived in 2 days."

"Good experience, one of the first companies to have the new Suunto Ambit3 available and so was worried it was actually a presale and not ship. However, answered all my questioned when trying to decide between the Peak and Sport models promptly, shipped within the next couple hours after the order was placed, received in 3 days despite selecting free standard shipping, product is beautiful, couldn't be happier"

"The last reviewer is so off bases I had to add my own review. A couple of notes coming across this misguided customer's review who seems to be slandering HDO baselessly. HDO Sport is direct authorized dealers of Ralph Lauren, as well as all brands they carry (at least the ones I've had experience with), instead of listening to this nut job simply contact a brand as I did before my first of many purchases and they will confirm they are authorized dealers. I highly doubt a company who maintains themselves as authorized dealers of very high brands such as Dior, Gucci, Jimmy Chou, etc. would be engaging in credit fraud let alone getting away with it that these brands don't cut them off. I came across this customers feedback on another site and looking into it deeper saw that they posted the same review across the internet. On another site they noted that said purchase was on Amazon. I myself run a same personal side business that I sell on Amazon and take these baseless accusations personal as selling on Amazon I can tell you this: 1. Amazon does not share ANY personal information with sellers, not credit card information, not billing address, not even even email address, what she accuses is completely impossible. 2. Reviews on Amazon can ONLY be made by someone who has physically made a purchase. I I have been accused of this same once which is why I again take this personal, it is NOT possible to have fake reviews on Amazon. Amazon takes 15% commission on all sales so even a crazy assumption that a company is buying their own products to be able to leave reviews would mean they would be forfeiting 15% directly to Amazon. Amazon does however email customers asking them to review their purchase with a link to do so directly and it is normal for a customer who had a good experience but nothing that wowed them to click and just say "all is good"
"

"Order some Ralph Lauren sunglasses from this site in a random shopping splurg online. Later the next day when reviewing my order noticed that ALL the feedback/reviews were one liners like "great" or "good seller" and became suspicious. When ppl take the time to write a review they usually put more into it than a few words. Also noticed that the only reviews that actually look like a TRUE customer wrote it were paragraphs long about how phony the site was. Soooooo, cancelled my order. Credit card was already charged the amoutn even though I had cancelled. And I have never had my identity stole but the next day (Ordered on the 14th, cancelled, the 15th, identity stolen the 16th) I had fradulent charges happening across the country. 100% sure it was because of this site

DO NOT ORDER FROM HERE THEY ARE PHONY AND STEAL YOUR CREDIT CARD #. I will posting this message whereever I can so others can avoid these scammers.


Anna"

"HDOSport shipped a much less expensive heart rate monitor gps combo and has refused to do an exchange or replacement. The customer service inquiries now go unanswered. Classic bait and switch."

"Bad experience here. HDO was the only vendor listed on CW-X's website as carrying the arm sleeves accessory. Tried to order a vest also but couldn't select a size. Attempted an offline chat message, no response after three days! Attempted an order anyhow, items still showing on backorder after two business days and NO RESPONSE to two follow up e-mails. Website is buggy and now I can't even check my order status! I eventually ordered these items from another supplier and cancelled my HDO order.

update 10/31: never heard back from this company, no shipment and credit card was not charged... they must have honored my cancel request. Still, the favor of SOME communication would have been nice."

"Ordered my new 310xt a few days after new years eve, part of my new years resolution to start training again. My watch arrived 3 days after I ordered the watch, pretty fast, received an email when it shipped. Great seller."

"I ordered on Nov. 16, it is now the 22 and they still have not shipped my order (placed through Amazon) or picked up there phone. Had I known they would take a week + just to ship I would not have bought through them. There service has been non-existent. Now my order is listed as "backorderd" even though it said it was instock when I ordered through Amazon.

UPDATE:

I finally talked to someone on the phone and they acknowledged the delay and apologized for the back order confusion. They have promised to get the item shipped today and have them here by the end of the week. If they keep there promise I will improve their rating.

UPDATE 2:

I finally ended up receiving my product, it was much later than I was expecting, but they did fast track the shipping after my call. The item was also in excellent condition upon arrival. "

"Great service, super quick shipping, and I loved what I ordered! "

"Fantastic. The item showed up 4 days before the delivery date. Great Price, fast shipping. Repeat customer for sure.

"

"I ordered a Timex Race Trainer watch. This is either sold as a watch and Heart monitor band or as a kit which also includes a data x-changer. I did not order the kit. After ordering, they informed me it was not in stock although the website said otherwise. I called and they said that they had the item.

When I received my order, the box said that it was the Race Trainer Kit which was not what I ordered. Apparently that is all they had so HDO Sport opened the box and removed the data x-changer. While I didn't pay for the Kit, I did pay for a retail package and not an open box item. I could not give this as a gift as the item inside is not what the box says. They can not just open a retail box and sell just the components they chose without informing the customer.

Their attitude was "so sorry" but you didn't pay for the data x-changer. That is fine but I did pay for a retail box. Customer service emails have gone unanswered. When I went to the BBB website, it says that they don't believe the company is in business. I'm not sure this is correct however, I would not order from them again based on my experience and their very poor customer service and attitude. They are clearly an unprofessional outfit. Customer Beware!

Edit: Interesting that the above two reviewers both joined resellerratings.com on the same day as their posts. It seems probable that these posts were made the same day as my complaint was received by HDOSport."