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HM Computer

12 reviews
3.13 / 5


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Product & services pricing
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1/5

2007-04-11

"I ordered a motherboard from this merchant because their website said it was in stock. When I called the next day, the lady who answered the phone says that it is backordered and tries to sell me another motherboard. This is clearly bait and switch tactics. Don't do business with this merchant. They are not honest. "

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4/5

2006-07-08

"Purchased a Tagan PSU Hopefully all will go well~ This was the best price I could find.
Received an Email stating the PSU was out of stock and would recieve more in two weeks so I cancelled.
Still a good experience
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
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Is trustworthy
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Variety of brands and products offered
Overall quality of ordering process
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Verified
4/5

2006-05-27

"Bought Ghost 9.0 OEM at a good price. Had no problem and am ordering again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2005-07-07

"Excellent experience. Order arrived quickly. Unfortunately, the CPU was DOA, but then their customer service was excellent and they RMA'd the CPU quickly. The new one worked just fine."

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-03-07

"Excellent seller. Tracking not provided as stated by email, but was avaliable after log in on their site. Very fast shipping and product was flawless."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
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Making decisions on their own
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Verified
5/5

2005-01-08

"I am very satisfied with this seller although their resellerratings was not very high. I would recommend it to anyone. Easy shopping; fast delivery. Very good price. Thanks."

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Verified
5/5

2004-10-15

"Smooth transaction, ordered a 2GB Ultra CF card from them and recieved it professionally packaged just 5 days later. They were the lowest price so I took a chance on them and everything worked fine. I received a confirmation email but never did recieve an emailed tracking number, etc. All in all I would consider them again for future purchases."

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Verified
1/5

2004-07-30

"I made two separate e-mail requests that HM Computer send me an e-mail invoice that was NOT in an attachment.

My only response: they sent me one e-mail stating the invoice is in the attachment.

I'll not purchase from them again.
"

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Verified
4/5

2004-01-03

"As others have stated thier email reply is extreemly slow. I did not hear from them for three days and called to see if the Athlon XP2500 I ordered was in stock. IF not I was going to cancel my order because I found one locally. The sales rep, renee, I beleive, said they were having server trouble and would call me or I could call them. I chose to call them back because you never know about these places because it was the first time I ordered from them. I called back two hours later and the server was still down and they had no idea of the status of my order. She was very concerned and was genuinely trying to help and very polite I might add. I can tell if someone is trying to pull the wool over my eyes. I was now pretty frustrated, she said she would call me back the moment the server was repaired. Fifteen minutes later she called back and my order had been shipped the following day after my order was placed two hours before they closed. Thier phone support is excellent, honest, polite and cheerful. Thier email support needs a lot of work but I would purchase from them again, just because of the excellent phone support I recieved which included my tracking number that verified the day and time of shipment as she told me. Thier item and shipping prices are good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
N/A
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2003-11-18

"Ordered my video card on thursday. Website said it was in stock at time of purchase. It took them untill Monday to email me and tell me its not available! Had i known that, i wouldn't have wasted time there and ordered elswhere. This is a common problem for unpopular resellers so i think i'll stick to the major ones. Product overpriced and delivery charges were high too. Found almost identical product for 37$ less. Waste of time."

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Is easy to do business with
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Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
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Verified
1/5

2003-10-02

"Horrible Seller! Had Red L-shaped Sapphire 9500 advertised on site, called to check and see if card was really available, was told they didn't have that info. Ordered card, got a black PCB, I-shape, called to return and was told there would be a 15% restocking fee. Was also told that their website does not reflect actual item you recieve, even though this is not posted on the website. To make matters worse, it took forever for the card to get here because they are merely a dropshipper, the actual product comes from CA, not CT where the business is located. BUYER BEWARE!!!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-07-23

"Quick service, received my product in two days. Very happy with company."

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