"My wife and I purchased 10 pcs of 25 gallons potting containers 02/19/22 we received product in 4 days, we were very happy and satisfied with it we ordered another 12 pcs to plant or mango tree collections 03/22/22 great product great customer service. We notified customer service of 2 damaged containers and were immediately replaced no question ask. Thank you Zenhydro. Will definitely recommend to families and friends. By the way containers are made in USA. "

"Was looking for this particular greenhouse heater, and came across this site (Zenhydro) through google shopping search,

iPower Electric Heater Fan for Greenhouse, Grow Tent, Workplace, Overheat Protection, Fast Heating, Spray water Proof IPX4, Black
SKU GLHTGH100BV1
AVAILABILITY: IN STOCK
$46.59

They had the best price, however a real crappy reseller rating. Well, took a chance, and guess what h8ters. This company is LEGIT! Perhaps a little slow to send out product, however once contacting their customer support for the order they did provide a fedex tracking number. The item arrived 09/20/2021 in original cardboard packaging, and the item was as described. So as to why they have such poor ratings is baffling. There was NO issue whatsoever in ordering and receiving ordered product."

"I placed an order and never received a confirmation. They took my money immediately never got a response from email or from leaving a message on the phone system. Got the same message about no agents being available. BS straight up asked for my money back from my financial institution for fraud with this company would not ever purchase or think of shopping with this brand again"

"Placed order. Waited 6 days for confirmation. Although they billed my card almost immediately. On day 6 they confirm orders and state one order shipped missing one item. Other order to this day is m.i.a. I sent a email that was immediately answered with a lot of vague bs. No real answers or remedies. Every email sent since has been ignored and when I call there number it always says no agents are available leave a message. Nobody ever responds.
I placed a few orders in the past and shipping and customer service were not very good then precovid. Now they are awful. And like many middle eastern business approaches. Ignoring the customer, taking money first, and never thinking of repeat business is this companies moto.
Don't believe me? Read the reviews or better yet waste your own money and live the experience."

"I am very much happy with the customer service guiding me all through the process, shipping and delivery. They ensured safe shipping. I have been calling them for updates, answered all my queries with patience and commitment."

"It is hard to believe any one would give this company 4 or 5 stars based on their customer service. I placed 2 big orders but I had been waiting for more than 3 weeks. It was hard to get hold of any one on the phone to ask what my order status and when I would receive my orders. I sent them several emails, they did not care to reply to the emails. Patiently, persistently and luckily I got some one answered the phone, each time the person gave me a different time that my orders would be shipped. When the time came, no conformation shipping emails were received. I ended up calling my credit card cancelling the charges. Please save your time and take business elsewhere. There little saving is not worth it for your time."

"Took a little bit longer than normal because of covid-19 but I was very very well compensated will stop with them over and over again"

"My purchase was received very damaged. I have made several phone calls and sent emails, but haven't been able to make contact. Looks like I'm struck with a broken product.

I'm very sad..."

"I ordered with express shipping (1-3 days) over 2 weeks ago. Nothing has shown up. I tried calling and sending emails. No response. I finally had to call my bank and dispute the transaction. DO NOT USE THIS WEBSITE."

"Made 2 separate small orders, called them today because I had received zero communication, the guy that answered told me they are light staffed and that has delayed shipping, greeaaaat after reading all the reviews here may not get my stuff til next year.

Update:
Called and told them about the reviews I had read and wanted a delivery date given to me.
Lizzie's response "Well then I will just cancel your order we don't have any of this stuff in house"
You mean to tell me every thing on my order is out of stock and when I purchased it you said you had it in stock?
"We only order in when clients order the products, the supplier ships to us then we ship to you."
Then why not do a blind shipment? (Sidenote I work in Logistics)
"I am just going to cancel your order sir."
That is not what I asked for I asked for a delivery date based off your reviews.
"Well I can not give you a firm date and I explained this to you, everyone else is in the same boat."
Growco is filling same day orders.
"Your orders been cancelled sir."
That's not what I asked you to do I reiterate if you are going to have bad reviews may as well keep doing bad business right? I want the reviews I put out to be legitimate.
"Have a good day your orders have been cancelled. click"

Called back immediately and was told by a gentleman my orders had already been cancelled as well.

So here I am re-writing this review 45 minutes after I originally left it. They do not care about you or about how this business works now a days and we all know time is money. Just avoid them."

"After eleven days I was told it was still in processing. Cancelled the order and had it shipped out same day from Growco!!
Zen hydro is a joke. The gal I talked to didn't care. I told her I had left emails and messages. No apologies.
Don't waste your time. "

"Incapable of filling or tracking inventory for online orders. I was notified that a credit was issued for products that were TOS. I called customer service and spoke with a woman who so rude that I was lucky that I couldn’t reach through the phone.
When I was transferred to a supervisor, he was just about as r and callous as the first person I spoke with.
No attempt was made to insure customer satisfaction or customer loyalty and I will never purchase from the again. "

"They have an employee named Lucy that thinks the appropriate way to resolve an issue is to hang up on the customer. Not only that but she also raised her voice before hanging up. Will never do business with them again."

"Do not waste your time placing order with zen hydro. After waiting 2 full weeks after placing order i call customer service only to be talked to like a schmuck by some ten dollar an hour high school kid. Zero help in trying to resolve my issue. I certainly am not a huge commercial client but i wasnt placing a tittly wink little order either. Order is being returned, charge canceled, anyone i know who grows will hear about my bad experience and their poor customer service after a sale. There are alot more companies online that appreciates paying customers "

"So I have been buying from this company for a while. They have the best prices I’ve found but aren’t worth it. Avoid buying liquids from them at all costs. They don’t pack anything around the bottles, which get jostled around during shipping. I’ve ordered an eye hortilux cmh fixture for $420. Paid $30 to have it shipped to my house and asked that a signature not be requested. My request was ignored and I wasn’t able to sign for it. I called fedex to find out where it was located and was going to pick it up. The rep told me that the name on the package did not match my name and refused to give me any info on when or where I could pick it up. I then called zen hydro, and told them the issue. All they told me was the same thing listed on the FedEx website. That ticked me off and I began to raise my voice. The zen hydro rep quickly muttered,”The item will be sent back and your money refunded as soon as we receive the item”, and then hung up. Two weeks later I was only refunded $335 of the $420 I paid. Of course I lost the shipping cost too. That should’ve been the end of my business with them, but I’m kind of a knucklehead when it comes to getting good deals while taking a risk. So I made another purchase a few months later for a few other things. I ordered 100 fabric pots for $1.76 as listed. Only got 1 pot. I chocked that up as a typo but seeing how they do business, I doubt it! I also ordered a 2.5 gal jug of nutes, which got damaged in shipping due to sellers instructions. That item was never delivered. I contacted zen hydro via email, since I’m boiling every time they cause me an inconvenience. They replied shortly after and said a replacement had been processed. I heard nothing after that for a couple days and finally emailed them again. They then sent me a tracking number for the replacement. It was supposed to be delivered today but was taken back to the fedex facility for inspection because they suspect it was damaged. Really? Two times? How many times are you gonna make this mistake zen hydro? The cost of these items is worth the bubble wrap! If you order from them, don’t buy any liquids! I would prefer it if everyone boycott this company and let them fade out of existence. That is not the way we do business in America!"