ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.98/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.47/5
Customer service:
3.75/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
5/5

2017-04-21

"Unequivocally, the easiest experience in purchasing traveler insurance "


Verified
5/5

2017-04-16

The best travel insurance

"Great product, well presented. Excellent easy-to-use website. Rapid response to my questions. Have yet to take the trip and hope we don't need to use the insurance!"


Verified
5/5

2017-04-07

excellent

"Good experience overall! Thank you "


Verified
5/5

2017-03-31

Great customer service!!

"I just purchased required travel medical insurance to cover my son while he is in Costa Rica for a 6 week school program. HTH came well-recommended by a friend whose daughter used it twice in rural situations in Southeast Asia. There is nothing like the recommendation coming from someone who has used a product and is happy with it. I was prepared to pay a lot for this insurance, and am amazed by how affordable it is. I also got great assistance on the phone by Marsha Gan. She knew exactly what I was looking for and had all the answers which she delivered pleasantly. I would use HTH again, for my son, or for my own trips."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-03-24

fairly priced, reliable

"I have purchased this insurance a number of times. This time I needed it. But didn't know for sure if I "fit the categories"... I called they recommended I file a claim, and I just got reimbursed... awesome!"


Verified
5/5

2017-03-23

Europe 2017 Trip

"The web site was easy to use. We now will be able to travel in Europe knowing HTH has our back should we have any medical issues."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Verified
5/5

2017-03-22

product and easy of purchase

"The policy was easy to purchase and offers good value for the price. The product we purchased is what we were looking for to cover my work travel and our vacation travel."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-22

Excellent.

"I've used HTH several times and each experience was easy and straight forward. I have not had a claim so cannot speak to that process."


Verified
5/5

2017-03-17

MY FOREVER INSURANCE

"I HAVE BEEN TRAVELING INTERNATIONALLY SINCE I WAS 20...TO UGANDA WAS MY FIRST TIME OVERSEAS, AND NOT ONLY HAVE I INSURED WITH THEM EVER SINCE, I HAD THE SAME AGENT HELP ME OUT EACH TIME. SHE RECOGNIZED ME AND SAID SHE REMEMBERED WHEN I WENT TO HAITI, TO AFRICA, TO THAILAND, TO EUROPE...IT MADE THE EXPERIENCE SO MUCH MORE PERSONAL. I COULDN'T BELIEVE SHE WAS THE ONE WHO HAD HELPED ME EACH TIME. IT GIVES ME PEACE OF MIND TO HAVE THIS HIGH COVERAGE WITH THE MEDEVAC FLIGHT OPTION. I TELL EVERYONE I TRAVEL WITH AND EVEN THOSE I DON'T WHO ARE ADVENTURING FOR THE FIRST TIME TO USE HTH WORLDWIDE...OR AS IT USED TO BE CALLED GEOBLUE! :) THANKS FOR HELPING ME TRAVEL!"


Verified
1/5

2017-03-17

Unprofessional handling, lack of communication, run around service.

"Trying to get in contact with the claims department is a struggle.

Emails regarding status were not promptly answered.

Your claim will sit in cue for 7 days or more without being assigned to an examiner

There is no way to check status online.

Claims department rep gets annoyed when calling to check information.

Minors claims are not handled promptly.

When requesting escalation for review of claim due to extenuating circumstances, request is ignored.

I recommended other travel service providers. Courteous service is not priority.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2017-03-22
A rep from HTH Travel Insurance, PPhth, has responded:

“Thank you for your reply! Please let us know if you need anything else by contacting tripprotection@hthworldwide.com or 888-243-2358.”


Verified
5/5

2017-03-02

Great people gave me peace of mind

"They were absolutely patient and very kind in answering my questions. Agents and their customer service people made my experience less stressful and gave me peace of mind on a great product.
"


Verified
4/5

2017-02-23

Easy to buy just travel medical insurance at HTH.

"Well, it's hard to give HTH a 5-star rating as I have had no claim experience. How they handle a medical problem and a claim is the important part. But the purchase experience is just great."


Verified
5/5

2017-02-23

"Phone support was amazing!
Thanks
"


Verified
5/5

2017-02-23

"Excellent coverage and pricing for annual multi-trip health insurance. "


Verified
4/5

2017-02-23

"Good value and will buy again."