"In January 2023 I ordered a 9" x 9" vent cover but was sent a 10" x 10" cover instead. My many requests for the correct item or a refund have been ignored. It seems customer service is non-existent."

"I am very pleased to have come across HVAC BRAIN!
After researching the parts I needed for an older Williams Wall Furnace I found just what I needed at HVAC BRAIN online at a great price.
I phoned the company and spoke with a knowledgeable and very helpful sales lady that reassured me with her willingness to ensure the proper parts and I made the decision to purchase.
I made the purchase on a Wednesday and by the following Monday I had received the parts from UPS.
I am Very Happy with this purchase and I am Very Pleased.
Thank you HVAC BRAIN!
"

"I placed an order through the website and received a confirmation email. It said that I would receive another when my items actually shipped. About 7 hours later I got a UPS shipping notice. I actually followed the link a couple of days later to see how far across the country my items had made it so far (they always get held up somewhere or other) The UPS tracking information is that a label has been produced but the order has never been received by UPS. It is now a week and a half later and the order has never been shipped. I actually work during the day so I can not call the customer service during their business hours. The fact that they do not feel it a part of CUSTOMER SERVICE to notify me of the delay gets them an F- on my rating scale and I will notify my network of my experience."