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Hail Micro

4 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2007-01-27

"AVOID! Seller advertisement for this item (motherboard) states that: "This board is brand new and retail and comes with everything you see in the picture above." The picture included the retail box, cables, and manual. The only thing that arrived was a second-hand motherboard. In addition, I was charged a total of $43.50 for shipping for three separate items, yet all items were shipped loose in one box with a shipping charge of $5.00. I was also repeatedly misled as to the shipping date which was ten days after the items were paid for. "

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Verified
1/5

2005-12-13

"Reseller advertised NEW OEM, sent badly used non working product. When I tried to register with manufacture I found out it had been previously RMA'd and scrapped. Seller knows the EBay and Paypal system well, dragging things out and making false promises. Ebay and Paypal do no like persueing fraudulent activity.
Seller seems to like to to sell a mixture of used and new, Used seem to end up with international buyers rather than in country.
"

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Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
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Overall web site
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Verified
1/5

2005-05-12

"Terrible seller: Sent USED BROKEN BARE motherboard instead of the NEW FULL RETAIL SET that I had bought. Delayed resolution for over two months. See full details at http://hailmicro.jorgk.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
N/A
Web site reliability
N/A
Speed of web site
N/A

Verified
1/5

2004-10-15

" One of the worst purchasing experiences I ever had. I paid this merchant an additional USPS Insurance charge, and they pocketed the Insurance charge. I never received the item, and had to file a claim with PayPal. I'll NEVER deal with this scammer again. Their response as to why they did not insure the delivery was "All our insurance is done locally through an underwriter in town so there is no USPS insurance". What kind of BS is that ???"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability