"Sales girls were the kindest and most helpful "
"I did wait too long on my decision on the color of the billfold but I think I will be happy "
"I left a message for them to call me back, and it was handled within a very short time. All of my questions were answered and we discussed when the next sale would be. She even suggested texts being sent to me and signed me up. She was exceptionally considerate."
"It’s been over a week and the bag I purchased still have not been shipped."
"I’ve been admiring these handbags from the emails I receive from Hammitt (and relatives who own them) for several years and finally decided I wanted one for my birthday. Went to the store at SCP and the in-store associates were so helpful they made the whole experience just great. "
"All Hammitt products are beautifully made and the quality is exceptional. Getting a new Hammitt bag makes any day exciting!"
"Love the feel of the leather on my three Hammitt handbags."
"Perfect my girls are going to love them."
"This is my first handbag with Hammitt and I’m in love with the quality. "
"This is my 4th purchase from Hammitt and I’m sure, not my last ! Love my new Kyle bag!"
"I love each piece of Hammit I have purchashed so far. Excellent quality and craftsmanship. Great customer service. "
"I went a few times and this last time it was too crowded and people had 20 bags on their arms which did not leave a lot for the rest of us and I got there when it opened:( May not go back next year."
"Always a pleasure! Friendly and efficient."
“Thank you so much for your amazing review! We're thrilled to hear that you love your new Hammitt bag and that it's a perfect addition to your collection. We always strive to provide friendly and efficient customer service, so it's wonderful to know that your experience was just that. We appreciate your support and can't wait to continue delivering quality products that you'll love. - Hammitt Concierge ”
"atmosphere was wonderful.
Was able to get a lot of great handbags & wallets at a great discount.
Well worth the early morning excursion
I know now I need to be a VIP "
"I was concerned about delivery. Got a response immediately to assure me it would be on time"
A rep from Hammitt, Hammitt_Michelle, has responded:
“Thank you for reaching out and sharing your concerns with us. I truly apologize for the frustration you experienced regarding your order and the cancellation of the VIP | Grey Natural/Brushed Gold | Med purse. I understand how disappointing it can be to have an item you were looking forward to canceled unexpectedly.
Inventory challenges can sometimes occur, particularly during sale events, and I sincerely regret that this situation impacted your experience with us. Our team made attempts to contact you via email and phone to find a way to enhance your Hammitt experience, but it seems we were unable to connect. It’s always our goal to resolve any issues and restore our customers' trust in our brand.
Your satisfaction is incredibly important to us, and we genuinely hope to have the opportunity to regain your trust in the future. If there's anything else I can assist you with or any questions you have, please feel free to reach out. I'm here to help.
Thank you for your understanding.
Warm regards,
Michelle
Hammitt Concierge | We Care | 833-426-6488”