"As all your products have been outstanding, I’ve added many more to my collection. Always highest quality, packaging is beautiful and well done. Ships in a timely manner. Thank you Hammitt! "
"This is the second time I order from Hammitt. Love everything about them from ordering to packaging to delivery. "
"Even though i returned the itme, the experience was flawless."
"I am in love with my new purse from HAMMITT!! I ordered the cobalt blue VIP/Avenue. The quality of the leather and the hardware is fantastic. It is so well made. And the design is so chic, I’ve already received several compliments from strangers! This is my first HAMMIT bag, but I know it will not be my last—I am thrilled I finally pulled the trigger on this (worth the money)! "
"I am absolutely in love with my new Hammitt - Small Daniel Crossbody Clutch! The buttery soft leather is so luxurious and stylish. It is just the right size to fit my glasses, phone, keys, wallet, lipstick, and other essentials. The attention to detail and quality craftsmanship are evident in every stitch, and I know that I will enjoy using it for years to come. I highly recommend this handbag to anyone looking for a high-quality, stylish accessory that is both practical and fashionable. "
"My third Hammett bag and wallets. Amazing colors and the leather is butter soft.The leather products are made very well and I love the details on the bags and wallets."
"Attempted to cancel my order to purchase a different item. Unable to cancel an order online. Placed an order in the evening. Attempted to call in first thing in the morning. Customer Service office hours seemed to start at 9AM PT (noon ET). If you are not going to allow cancelation of orders shortly after booking, customer service office hours should be 24/7."
"Called when my special purse lost its handle! Kind reply from concierge who promptly sent a prepaid label and directions. Received weekly updates on my bags recovery. 3 weeks later my baby is home!!"
“Thank you so much for taking the time to share your amazing experience with us! We are thrilled to hear that our team provided you with exceptional service when your special Hammitt lost its handle. It's great to know that our concierge promptly assisted you and sent a prepaid label with directions. We also appreciate your kind words about the weekly updates on your Hammitt's recovery. We are equally excited that your baby is now back home with you after three weeks. Your satisfaction means the world to us, and we are grateful for your support. - Hammitt Concierge ”
"Always helpful and knowledgeable. Extremely fast service! "
“Thank you so much for the riveting, 5-star review! We're thrilled to hear that our team was helpful and knowledgeable in assisting you with your Oliver Zip | Pomodoro Red/Brushed Gold purchase. We pride ourselves on providing fast service, and we're grateful for your recognition. We appreciate your support and hope to serve you again soon.- Hammitt Concierge | We Care ”
"Hammit was amazing! Love my Hammit"
“Thank you so much for your riveting, 5-star review! We are thrilled to hear that you are loving your Hammitt! Your support means the world to us. Feel free to reach out if you have any questions or need assistance. We cannot wait until you get your new Hunter | Black/Brushed Gold Red Zip. - Hammitt Concierge | We Care ”
"Hammitt always delivers great service and excellent products."
“Thank you so much for your riveting, 5-star review! We're thrilled to hear that you are a fan of our service and excellent products. It's customers like you that make us strive to always deliver the best. We appreciate your support and can't wait to continue providing you with great experiences in the future. - Hammitt Concierge | We care”
"The softest, beautiful bag that I own! Love it will not be my last purchase."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you love your Charles Crossbody | Revival Collection/Brushed Gold | Med and that it's the softest one in your collection. We can't wait to have you as a happy customer again in the future. Enjoy your new Charles! - Hammitt Concierge | We Care ”
"After hesitating and looking for the perfect cross body bag. I decided on the Charles cross body bag. From start to arrival there was communication about my delivery. This cross body bag is amazing. Hugs the body just right and has enough room to hold all my travel needs. The leather is soft and supple, the strap is comfortable fabric. Overall a wonderful experience.
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“Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our Charles crossbody bag. We understand how important communication is, especially when it comes to delivery, and we're glad that we were able to keep you informed every step of the way. It's always exciting to know that our products are meeting our customers' needs, and we're delighted to hear that the Charles crossbody bag is the perfect fit for you. The soft and supple leather, along with the comfortable fabric strap, make it a great option for all your travel needs. We appreciate your support and look forward to serving you again in the future! - Hammitt Concierge | We Care ”
"After some back and forth the shipping issue was resolved and I’m very pleased with the outcome. The wallet is beautiful. "
"Excellent customer servive "
“Thank you so much for your amazing review! We're thrilled to hear that you've been a long-time fan of our bags and that you appreciate the quality of our leather and the timeless design. Providing excellent customer service is a top priority for us, and we're glad to know that we've met your expectations. Your support means the world to us! - Hammitt Concierge ”
A rep from Hammitt, Marissa__Hammitt, has responded:
“I'm sorry to hear about your experience trying to cancel your order. We understand how frustrating that must have been. We appreciate your feedback regarding our customer service hours and will take that into consideration for future improvements. If you have any other concerns, please don't hesitate to reach out to us at WeCare@Hammitt.com. - Hammitt Concierge | We Care ”