"From start to finish any questions or concerns I had about any of my multiple purchases over the years, there was always someone from Hammitt that I could talk in person with. They always seem genuinely concerned and eager to help. This is a BIG reason I always come back"

"I could not find the wallet I wanted in stores or online. I emailed customer service and got a very quick response that they were able to find one and sent me a link to order it."

"Brandon was excellent to deal with, he returned my call right away, helped me place my order and got my order sent out in plenty of time for my event this weekend. So excited to show off my new Charles bags. Thanks again. "

"My "Daniel" bag shipped quickly. The packaging was gorgeous and the bag is everything I hoped it would be. Soft, leather, great styling, perfect interior. I am so happy."

"I had an issue with a previous bag which was unable to be repaired. I was given a discount for a new purchase which I decided on a totally different bag (hoping I will love it) like my others. These folks do care about their customers. I would recommend if you ever have an issue, report it sooner than later."

"Found exactly what I was looking for. Ordered on line. Received within a few days. "

"This will be my 4th Hammitt handbag so obviously I am a return customer. The Company keeps you updated from day you place your order. Then when your product arrives it is packaged beautifully. I had to return one handbag since I didn't care for it and there were no issues w/my return. Highly recommend Hammitt!!"

"I received a call and email regarding my email of an item was going to be restocked. I received a personal phone call letting me know that there were two bags left of the one I wanted. So kind! "

"Wonderful email from associate answering all of my questions and concerns."

"I haven’t even received my new pieces yet but your customer service and products are so amazing that I’m willing to give a 5 star review before I even see my new stuff!!! "

"Every piece I have purchased has been amazing quality because of this I will forever be a return customer. love the special limited pieces, the ease of ordering, and timely delivery. I 100% recommend this brand."

"This is probably the tenth purse I have purchased from Hammitt online. The purses are always wonderful and the packaging is top notch. But it takes too long for the purses to arrive. I have no idea how they are transporting the merchandise, but they need to take a look at how they can expedite delivery.
"

"She was incredibly friendly and helpful and solved my issue in no time. "

"Prompt response. Helpful information "

"Purse strap was received in fine condition but 8oz leather laundry metal bottle is horribly dented all over. Would recommend a box to ship that as a bubble envelope was apparently not enough protection."