"Ordered a hammock which was received in damaged condition. I sent pics and they sent a replacement (and a shipping label to return the original hammock).

The replacement hammock was also damaged. The wooden bars were split, cracked and crumbling. I agreed to keep this one if a discount would be offered. They offered to provide a 15% credit refund as soon as I sent back the original, if I agreed to keep the 2nd hammock with a voided warranty.

I agreed and sent back the original hammock. According to FedEx tracking, they received the original hammock over a week ago. No credit has been issued and my follow up emails are not being returned.

I called and spoke to an unhelpful rep who indicated that my original customer service agent had been terminated from the company. Like I care.

Too much drama. I will never buy from this company or DFOHome again.

"

"Got a great deal on a wonderful hammock. Received quickly, well packed. Love my new hammock ! "

"Avoid this seller. They are not dependable.

I ordered a hammock that was in stock on a Tuesday and paid extra for 2 day delivery to make sure I had the item before the weekend when I intended to use it (guests coming, etc., and this was to replace something recently broken in our back yard). Within an hour of my purchase the company had debited the purchase price from my account. According to the company's website, I should have had the item by Thursday.

After I received the shipping information, I checked the tracking information and it said the order was cancelled by the seller. I then called hammocks.com and waited on hold for several minutes before "Kevin" said he had no idea why the shipment was cancelled.

I left Kevin explicit instructions to call or e-mail me by the end of the day to let me know the true status of the order and what the company was going to do about the problem. Kevin said he always calls back his customers and that was no problem. I also told Kevin that if he could not promise delivery by Friday, I would likely cancel as that was the entire point of ordering from them and paying extra for 2 day air.

Well, at the end of the day, Kevin never called back and never sent a follow-up e-mail. I called hammocks.com back and waited on hold again - this time even longer. See, Kevin gave me his extension so that I could call back if needed, but hammocks.com's phone tree gives you NO opportunity to enter that extension - I later found out you have to wait to talk to a live person and asked to be transferred.

When I finally go through, "Shauna" told me that Kevin had failed to complete his notes on the order. Apparently he reordered the item for me, despite my telling him explicitly NOT to do that and, with processing time, the item would ship on Friday for delivery next week. I asked Shauna to fix the problem by shipping the item out today or Thursday and overnight it without additional cost, but she said they couldn't do that. In fact, the new order wouldn't even be processed until Friday (this being Wednesday).

I then said I wanted the order cancelled. I asked when I'd get my refund. They told me 5-10 business days. SO, they can bill you within an hour, but not refund your money for up to two weeks.

To add insult to injury, I've started to get e-mail advertisements from netshops, which is somehow affiliated with hammocks.com. I opted out of such spam e-mail when I ordered from hammocks.com. What a shame they don't honor my wishes.

It just is not worth my time to deal with companies like this. I shouldn't have to call back over and over again to make them get things right. It's a simple purchase folks, and a simple solution to your mistake (overnight the thing) - but you won't go that extra step to make things right. Good companies, large and small, fix these problems for clients (Amazon.com has done so for me in the past when they've missed a shipping deadline). There are just too many other places to buy such things. I now can't trust hammocks.com to send a quality item or honor replacements and refunds if needed. I'll shop elsewhere. "

"Placed order. Credit card charged immediately. Never received product, never heard from co. Emailed them and was informed item on back order and that item should be in 5/6. Still no delivery. Emailed again, asked about order. No response at all this time. Finally called 5/15, told item on back order until June. Told them to C/X order. Feel I've waited long enough without any info from them. Was told once vendor gets back to them they'd credit me. They never should have charged my account until this time shipped. Now I have to wait for someone else to get back to them before I get my money back. I don't think so. "

"Unfortunately though, and people make mistakes, no problem, they did not include any hardware (screws, rope, etc.) with the stand kit. Well, since they included a nice letter by "the owner" Doug Nielsen to contact them immediately with problems or questions ("our commitment is to bring you the best online shopping experience" and "if there is anything that is not 100% satisfactory, please let us know immediately"), I called their toll-free number on a Thursday at 11 AM CSDT. After about 2 minutes I had a real person, Eric, on the line. He asked me how he could be of help and I explained that unfortunately my shipment was incomplete - among the hammock and tree straps I had received only the metal stands of the stand kit and no hardware. His first, slightly condescending response was "That's exactly all you get", which really took me off guard. I replied that I was looking at the picture and that it clearly showed the hardware. At this point he asked for my order number (5107223959535 from 4/17/05) and, after looking at my order, backpaddled a little bit and admitted that the hardware should have been included (no apology for his earlier statement though).

Next, when I asked if they could send it overnight since I had wanted to use the hammock on the weekend, he said that they can't do it "because the package is too small to be sent by UPS". Well, for sure that is not UPS's policy, because they're in the business to ship things, and if you wanted to ship a screw, they'd do it for $5 or $6 bucks. The point was, as probably all you customers out there understand, that they had made a mistake and were now looking for a cheap way to correct it. Money saved in the wrong spot, I'd say... Well, I hope to receive a phone call from Doug, because if he knew how Eric treats customers...But who knows, maybe somebody with a better customer service attitude will send it overnight with UPS...

Clarity of Product Information: Their info on the "Thick String" hammock has wrong information copied from their "normal" Mayan hammock, i.e., that you can choose between various colors. However the thick string only comes in cotton and only comes in two color choices...you'll figure it out before ordering, but it makes you wonder slightly..."