"DO NOT ORDER from this site!!!! I've never had a problem in store, but online they are terrible. Don't even bother trying to call customer service with your order issue because the phone just rings off the hook and they do not return voicemail messages. After half a dozen emails badgering them about canceling an order because half of what I ordered was "Out of Stock", then the order comes and so far I've spent another 4 emails trying to discuss returning it. They must not care about their customer service much, just as long as they get orders filled. I'm to the point where I'm just going to send the unopened box back to the sender. "

"Was treated horrible by office, not store employees.
Won contest. Returned prize to get item back. They sent money back and blocked me, so I
cannot interact with friends and then asked if I would give them
a chance to show thier excelent customer service!
1"

"Excellent transaction. Though one of my items was not in stock, Hancock went out of their way to assist me in finding an alternative for my project, and even helped out with shipping charges. By far the best customer service of this holiday season. I will continue to come to hancock for all my fabric needs."