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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
1/5

2020-08-15

It has not been arrived yet

"We still waiting. Why you ask? "

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Verified
5/5

2020-08-14

SHOPPING AT HANDKNOTTED

"I recently bought a beautiful persian rug from HandKnotted. I spent hours browsing various website looking for just the right rug. HandKnotted's site is very easy to work with. The photos are clear and there are several photos for each rug. I found the perfect rug. Ordering was very easy. The rug arrived on the date promised. It was safely wrapped and free of damage. The rug is more beautiful and lush than pictured. The colors are true. The quality is what I expect. I collect older persian rugs. This was a new rug, but very well made."

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Verified
5/5

2020-08-14

Spent a fortune on 6 rugs in fewer weeks!

"My favorite feature was the ability to place the rug in the room virtually. There is no way I could have bought the rugs without that. The rugs arrived well packaged and looked like the virtual picture, so no need for returns or exchanges. I was happy with the service - someone called to tell me the rug I had chosen was a slightly different size and asked if I still wanted it before they shipped. "

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Verified
5/5

2020-08-13

Beautiful Rug!

"After searching high and low on line and even going to a reputable rug dealer, I landed on a Peshawar from HandKnotted - 200 kpi for a great price. The rug arrived when expected and is beautiful. The only issue I encountered was when I tried to order online and couldn't add a pad to the order. I called customer service and after some trouble shooting, the agent told me I the system wouldn't let me order it because the rug was not exactly an 8x10 and said I would need to get it elsewhere. I would definitely order from them again, but hope that they can change their IT system so they can also sell pads for every rug sold. "

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Verified
5/5

2020-08-01

great experience

"I have not received my rug yet, but Eric was so helpful, he took his time to answer my questions."

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Verified
5/5

2020-08-12

HandKnotted.com

"HandKnotted.com has a huge selection of rugs. The two rugs I ordered turned out to be exactly as depicted in the photographs, were of very high quality and the design of one of them is very hard to find. Just as they advertise on their site, HandKotted shipped the rugs very quickly and they arrived in great condition and exactly as pictured and described on the site. The prices were also quite reasonable. I am very pleased with my purchase and would recommend them enthusiastically to anyone looking for a good rug. "

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Verified
5/5

2020-08-11

Wonderful experience

"Order a rug fast shipping. Rug did not work for me sent it back and received credit back to card promptly,
Thank you
"

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Verified
5/5

2020-08-11

Exactly as pictured

"The rug was exactly as pictured and delivered a day early. I am pleased with price, quality and experience."

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Verified
5/5

2020-08-10

Beautiful rugs and excellent service!

"We ordered 2 Mir rugs that we were totally in love with. Unfortunately, one of them was sold out. Our customer sales representative, Hunter went beyond our expectations to help us with a refund and an extra discount when searching for a substitute. Couldn't have asked for a better experience - the rugs are gorgeous. We'll definitely be back for more."

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Verified
5/5

2020-08-10

Great service!

"Fast and high quality, love the rug "

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Verified
5/5

2020-08-10

Rug

"Rug arrived before expected and exceeded our expectations in terms of quality and fabulous design. HandKnotted's web images are very well done, given that you can't really controls how colors appear online. "

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Verified
5/5

2020-08-09

Got what was shown

"I was hesitant to order a Persian carpet online, but with free delivery and free returns I thought, how could I go wrong. The carpet arrived a week after placing my order and when I opened the secured packaging I was happy to see that what I ordered was better than the picture. I’m pleased with my purchase. "

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Verified
3/5

2020-08-09

Repair on rug was not described

"Shipping a day late.

Low pile area larger than expected.

There is a poor repair on the edge of the rug.
"

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Verified
5/5

2020-08-09

Excellent

"Excellent rugs, excellent service, excellent price"

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Verified
2/5

2020-08-09

Good prices and good website, but poor service

"I bought a nearly $2000 rug and the experience was great until I had to contact customer service. I routinely had to wait on hold for more than 30 mins to talk to someone. I then tried to contact them by email, but that communication was slow as well and they didn't answer all the questions (namely when the pad would ship out). It turns out the pad didn't ship as planned and no one followed up on the order even after I alerted them. When I didn't get a shipping notification, I reached customer service again by phone and they told me it would ship out that day. I didn't see a shipping notification so I called back the next day. It turns out there was an issue and the pad still didn't ship out. The rug has been delivered, but the pad is late arriving (two days so far) and they wouldn't commit to shipping it out expedited now that I have a rug with no pad and furniture moved out of place waiting for the pad. They need to do a better job in this department IMHO. The rugs and pad really need to ship out at the same time since they are needed in tandem."

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