"I bought a nearly $2000 rug and the experience was great until I had to contact customer service. I routinely had to wait on hold for more than 30 mins to talk to someone. I then tried to contact them by email, but that communication was slow as well and they didn't answer all the questions (namely when the pad would ship out). It turns out the pad didn't ship as planned and no one followed up on the order even after I alerted them. When I didn't get a shipping notification, I reached customer service again by phone and they told me it would ship out that day. I didn't see a shipping notification so I called back the next day. It turns out there was an issue and the pad still didn't ship out. The rug has been delivered, but the pad is late arriving (two days so far) and they wouldn't commit to shipping it out expedited now that I have a rug with no pad and furniture moved out of place waiting for the pad. They need to do a better job in this department IMHO. The rugs and pad really need to ship out at the same time since they are needed in tandem."
"When is my rug arriving?I'm waiting!."
"These are my first two purchases and I am impressed. Quality is very nice, very elegant. I will buy again."
"We wanted two Persian rugs for our new living/dining room. I have had older Persian rugs in my home for years and been very happy with them, even if they show a little wear, which I think adds to their charm. By accident, we discovered HandKnotted.com. The prices were 1/4 of those for similar carpets (new or used) that we looked at locally. We purchased two semi-antique carpets. They arrived quickly, and the colors were as represented in the photos. I was somewhat concerned from reading a review from another customer complaining about the odor of the carpets. Ours arrived smelling a bit musty and humid. We live in a dry climate. We opened them up and let them air out and also ran our HEPA air filter in the room. The mustiness is gone and we are quite happy with our purchase. "
"Rugs exactly as pictured! High quality, colorful, delivered quickly- excellent value! My go-to place for Kilim rugs."
"Called with questions about 2 rugs and rep was very helpful with info so I could make an informed purchase. Shipped quickly, though there was a delay with FedEx. The rug is beautiful and though it's a half century old, it looks brand new!"
"My first time purchasing a rug through Handknotted and it was easy. "
"Fabulous prices on Persian carpets and fast delivery
Great quality. "
"Loved everything about this experience - especially the rug!"
"I would purchase again good quality rug and well made."
"The selection is terrific, and I found exactly what I wanted. They shipped very quickly and the product arrived in perfect condition. It’s beautiful and I’m very happy. "
"Beautiful rug, arrived perfectly with the rug pad already cut to size. An excellent experience all around."
"It is hard to pick a rug on-line because sometimes the colors are not true. This rug is beautiful, clean, and true to color. Shipping was fast, the rug was packed well, and I am really pleased with the purchase."
"Good inventory, prompt delivery, carpet purchcased exactly as pictured. Prices seem fair and competitive."
"Item was easy to purchase because the website was user friendly. The rug was delivered as scheduled. Also, I am very happy with the rug quality and color! Thank you team, much appreciation. I am a happy customer!"