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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-07-11

Rugs and Runners

"HandKnotted never disappoints! I particularly like the photo shopping- excellent pics and descriptions that have proved to be spot on! Excellent shipping time and return policy( no returns necessary for this happy customer!!). They are my go-to rug source, with user friendly prices."

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Verified
4/5

2020-07-11

Mistake quickly made correct

" We ordered two rugs of the same type and color. We received two different rugs. After quite a wait on your help line, you’re a representative told us what we needed to do to return the rug and receive the correct rug. The turnaround was within one week. J"


Verified
5/5

2020-07-09

Beautiful little rug

"I was looking for a little rug to mi living room and found it at HandKnotted.com. It is beautiful and the price was very reasonable. It did not take to long to arrive."

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Verified
5/5

2020-07-09

Extremely Happy! I Highly recommend!

"I am extremely happy with HandKnotted. Not only is the rug absolutely beautiful, exactly as described and excellent quality, but it arrived very quickly. It was also carefully wrapped with the pad already inside. It just needed to be rolled out. I highly recommend this company and will definitely use again in the future! Thank you!"

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Verified
5/5

2020-07-09

Exactly as expected

"Buying a huge and expensive item over the internet is always a risk. Handknotted delivered our Persian rug quickly and we were happy to see it was exactly as described, even better than it looked online. Their web site does a good job of showing many angles and pointing out flaws in pre-owned rugs. Their search functions are pretty good. Not only can you filter by color, size, style, age, material, etc, you can also do visual search which shows dozens or rugs that are similar to one you're looking at. When you click on another rug, it finds and displays rugs that are similar to that one, and so on.

Their prices are so low our designer was suspicious and my wife thought it would be a scam. Based on my experience I'm happy to say they performed as I hoped they would. In fact, I ordered another rug that I'm eagerly awaiting.
"

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Verified
5/5

2020-07-07

Great experience!

"Love the rugs. Fast and easy."

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Verified
5/5

2020-07-07

Great rugs!

"Beautiful, affordable, and fast delivery "


Verified
5/5

2020-07-06

"Satisfied with the quality and shipping Of the rug"

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Verified
2/5

2020-07-05

Moldy and dank

"The rug arrived with three spots on the back that looked like mold and the whole thing smelled damp and musty. Very disappointed. "

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Verified
5/5

2020-07-05

Exactly as expected

"The rug has a great handmade quality that I was hoping for. Looks exactly as pictured. "

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Verified
5/5

2020-07-04

Carpet

"The carpet is perfect - colors are exactly as were indicated online. I love it!"


Verified
5/5

2020-07-04

The rug shipped out promptly, arrived well packaged, on time and was exactly as illustrated. A great experience.

"The rug shipped out promptly, arrived well packaged, on time and was exactly as illustrated. The rug looks fantastic and for a 50+ year old rug it is in excellent condition. I would use this source again and recommend it to anybody."

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Verified
5/5

2020-06-29

Wonderful experience, wonderful carpet!

"The whole experience was amazing! Beautiful quality carpet (and carpet pad!), so affordable, shipped & arrived quickly! I will DEFINITELY buy more carpets from HandKnotted.com. Thank you so much!!!"

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Verified
5/5

2020-06-28

Excellent

"Great rug. Arrived in a timely manner and unscathed. Happy with the experience "

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Verified
1/5

2020-06-27

Item not as described and customer service has not responded

"I ordered a rug that was described as 100% cotton. When it arrived it was VERY clear that it was a synthetic material (shiny and stretchy) and definitely not cotton. I have emailed customer service and they have not responded. "

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