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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

4/5

2020-06-09

Customer Service was good.

"We probably paid more than we should have (despite the [typical] 75% off or whatever "sale") but we like our rug and customer service did a good job remedying the problems we had. "

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Verified
5/5

2020-06-14

Very good quality

"We are happy with our purchase. Thank you."

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Verified
5/5

2020-06-14

Hand knotted rug

"Beautiful soft colors. Would buy again."


Verified
5/5

2020-06-14

Beautiful rug

"And got here quickly too. "

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Verified
5/5

2020-06-13

Beautiful Rug

"Fast delivery, beautiful quality rug and affordable!"

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Verified
1/5

2020-06-12

Unable to make a return despite 30 day policy

"Handknotted.com is nonresponsive to my request to return a rug. Was assigned a case number by email a week ago with a promise that they would be in touch, and have heard nothing back since that time. "


Verified
3/5

2020-06-11

Too good to be true, but it is❤️

"Got the rug today, Gorgeous, as pictured, will definitely order again.❤️Ann Farber"

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Verified
5/5

2020-06-11

Love our new area rug

"We searched the internet for a green rug for our jewel toned room and I'm not sure how we found handknotted.com but I am really glad we did. They had a great sale going on and we got our rug, the under mat, and free shipping. It took like three days to get to us and we love it.

Will definitely come back in the future.
"

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Verified
1/5

2020-06-10

No response by phone or email on wrong shipment requiring return

"Nobody picks up the phone or respond to emsiks"


Verified
5/5

2020-06-09

"Beautiful rug, speedy delivery. "

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Verified
3/5

2020-06-08

"I was really satisfied about the rug the day it came than i was before it came and the delivery was the best "


Verified
5/5

2020-06-06

Beautiful rug

"Beautiful rug....shipped immediately!"

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Verified
5/5

2020-06-06

Masterpiece!

"We enjoyed so much just exploring through the your website. We enjoy even more in the masterpices we purchased, so we purchased the third one "

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Verified
5/5

2020-06-06

Beautiful rugs! Love them

"Great selection and they arrived in a week!"

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Verified
5/5

2020-06-05

Excellent experience!

"Rug was well described and photographed. Delivery was quick and without a hitch."

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