"I paid for two day shipping and ordered it a week ago and it still isn’t here. It wasn’t even shipped until four days after I ordered it."

"I have been trying to return a rug for over two weeks. I still don’t have the information needed to do so. They do not answer their phone calls and only emailed me two weeks later after my third email. I still don’t have the information needed to return the rug. It’s very frustrating dealing with the company and unnecessarily complicated. "

"Ordering was easy, delivery was fast! The hardest part was getting the package open safely. Rug looks great where I wanted it."

"Excellent service!
Excellent products!
Excellent delivery!
Thank you!"

"Extremely disappointed with my recent purchase experience with Handknotted.com
I ordered two rugs, and at first everything seemed fine, they shipped quickly via FedEx, and was expecting deliver the following week. Unfortunately, midway through the process of getting to me, FedEx returned the shipment to the SC shipping center of Handknotted, with no indication as to why. Ok, I understand that sometimes things happen that are unavoidable, and my expectation was that I would simply call Handknotted and have them resent. But, they don't actually have customer service apparently. Sure, there is a number to call and an email address you can send messages to, but here I am 2 weeks later, after calling 4 times and spending 10-20 minutes on hold each time waiting for someone to answer, which never happened. I also sent emails which were never responded to. I would definitely recommend that buyers beware this company. They are quite simply not committed to customer service in any way. I now have to talk with my credit card company to force the issue of a refund. Yay. "

"We probably paid more than we should have (despite the [typical] 75% off or whatever "sale") but we like our rug and customer service did a good job remedying the problems we had. "

"We are happy with our purchase. Thank you."

"Beautiful soft colors. Would buy again."

"And got here quickly too. "

"Fast delivery, beautiful quality rug and affordable!"

"Handknotted.com is nonresponsive to my request to return a rug. Was assigned a case number by email a week ago with a promise that they would be in touch, and have heard nothing back since that time. "

"Got the rug today, Gorgeous, as pictured, will definitely order again.❤️Ann Farber"

"We searched the internet for a green rug for our jewel toned room and I'm not sure how we found handknotted.com but I am really glad we did. They had a great sale going on and we got our rug, the under mat, and free shipping. It took like three days to get to us and we love it.

Will definitely come back in the future."

"Nobody picks up the phone or respond to emsiks"

"Beautiful rug, speedy delivery. "