"They advertise to have a phone number 24/7. And free return all lies. No one answers the phone always no one available to take your call. Didn’t respond to my email about returning the rug. Wrong description on line about the rug I order"
"The color or the rugs is extremely accurate and the rug room placement tool makes it much easier to choose. Very fast shipping.
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"Love the rug, delivery and shipping was excellent as well."
"Very happy with my purchase. Great quality and a great price"
"Been looking for 100% wool traditional kilim rugs and so happy to have found handknotted.com. The site has a huge selection of styles, sizes and price range, plus extra percentage off when purchasing additional rugs. My delivery arrived on time and both rugs look fantastic. I definetly recommend this site for quality, beautiful "real" area rugs! "
"We ordered an alleged 11k rug for 5k. The site, handknotted.com, claimed that the rug was "brand new" according to the website. When it arrived, not only did it have a 3 inch hole in it, it was clearly a used rug with several stains. We also had the rug appraised and its actual value is estimated to be under 3k. It will cost about two hundred dollars to get the hole patched and more to have it cleaned. We have tried repeatedly to contact the seller with no response except an auto generated e-mail. We have attempted to call to get a return authorization number but have never received any answer. I have contacted my credit card company and filed a complaint. They are also doing business under the name esalerugs.com. Buyer beware."
"Kilim rug is gorgeous and shipped timely. I was thrilled with it when it first arrived, only to soon discover the kilim was emitting a terrible chemical smell. It was so strong, it had to be removed to the garage. The noxious fumes and odor remained so potent, it then had to be placed outside. I hoped the fumes and smell would dissipate over time, but they have not. I attempted to call the vendor numerous times, and remained on hold as long as 30 minutes, only for no one to pick up. I tried calling again today and received a recorded message no one was available to take my call. The rug, while gorgeous, is completely unusable. The source of the order is unclear, but from what I have read, may be from the dies or insecticides/preservative treatments used for shipping. I have attempted all the safe remedies indicated online. Nothing has worked. Beware. This has not been a good experience."
"This beautiful Kilim arrived exactly as pictured and described. Looks great! Consistent knotting, beautiful colors and You can see the subtleties of color and pattern due to hand dying and weaving. "
"I love this rug. It’s the perfect pick-me-up for my room. Quick delivery too. Thank you!"
"Worth the wait. Matched photos online perfectly. Very fine workmanship!"
"The title says it all. Thanks. "
"The website was easy to use, the rug arrived well packaged and protected and the rug itself is exactly as pictured online. We love it! I’m ready to purchase another rug from Handknotted. "
"Prompt service. Good pricing."
"I was hesitant to order the rug online because I couldn't verify quality or color. The rug was folded well & protected. The quality was as described & the color was correct as pictures. I'm very satisfied & would definitely refer Handnotted to family/friends & would consider purchasing from this company again.
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"Received one rug, but still waiting for the other"