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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-05-14

Rugs

"Arrived very quickly in great condition"

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Verified
5/5

2020-05-14

HandKnotted.com is great!

"The rug was delivered quickly, was well wrapped and is beautiful."


Verified
5/5

2020-05-14

Fantastic experience

"My beautiful rug was everything I hoped for from viewing the pictures. The delivery was faster than expected! Excellent experience."

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Verified
4/5

2020-05-12

Handknotted Rug

"It took longer than expected."

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Verified
5/5

2020-05-12

Runner

"The runner arrived quickly and looked as pictured. Very happy."


Verified
4/5

2020-05-10

Everything great except shipper

"Ordering was easy. It was sent quickly. The rug is EXACTLY as pictured and described, color rendition on the site was perfect match. My only reason for subtracting a star is the shipper (FEDEX) LEFT THE RUG AT THE BOTTOM OF THE DRIVEWAY, LYING ON THE GROUND, IN A LIGHT DRIZZLE. Luckily it was wrapped extremely well so no leaks or damage. I can’t imagine this is the delivery option Handknotted specified, but they might want to make it clear to fedex that this is unacceptable for valuable items, and other shipping options exist if they can’t get it right. "

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Verified
5/5

2020-05-09

Perfect

"They delivered what I was expecting from yhem."

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Verified
5/5

2020-05-07

"A beautiful rug that matched the photographs - delivered quickly!"

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Verified
5/5

2020-05-06

Great experience

"Fast delivery, great product. "

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Verified
5/5

2020-05-05

The rug was exactly as described.

"The color and quality are beautiful."


Verified
1/5

2020-05-04

was to be delivered SATURDAY Waited all day never came late Saturday saw rug in Hagerstown, MD. no word Sunday. NOW see delivery TUESDA

"NOT GREAT BECAUSE RUG WAS TO COME SATURDAY NO NEW DATE FOR TWO DAYS THEN SUNDAY NIGHT I SEE NOW DUE TUESDAY"


Verified
5/5

2020-05-04

Outstanding quality, and delivery

"During the pandemic, when its almost impossible to go look at rugs...let alone find one, the online experience of HandKnotted.com was really great. We found the perfect size, quality, colors, pattern, and thickness. And unlike other online furnishings shopping experiences (I'm calling you out Pottery Barn, West Elm, and JoyBird....all of whom I've shopped and ordered furnishings) the rug arrived days later. The shipping went fine, and I was informed of the delivery during the whole process. I'm loving the rug, and so thankful I found HandKnotted!"

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Verified
5/5

2020-05-03

The Best!

"Simply an easy experience that ended with a great rug in my home! 5 STARS!"

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Verified
5/5

2020-05-03

Great buy, great condition. I am VERY pleased.

"Better than described, delivered on time."

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Verified
5/5

2020-05-03

Handsome rug just arrived today, it exceeds our expectations... authentic, and the pictures represented it very well.

"From the moment we ordered to the delivery, everything was quick and efficient. We are so happy! Thanks."

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