"The rugs we received look just like the pictures on the web site. "
"Ordered 2 rugs. They sent 1 and it’s the wrong one."
"Love this rug! Great colors"
"The rug is gorgeous, the people were great, and the service was surprisingly fast."
"First class service, first class rugs."
"It can be difficult ordering things like rugs online, having to rely on photos and descriptions. This was the second rug I ordered from Handknotted.com. In both cases the rugs were delivered quickly and securely wrapped. Both rugs are beautiful and in perfect condition. The second one is even more beautiful than I expected. Both rugs appear to be excellent values. I couldn't be more pleased with my experiences."
"Rug delivered quickly and was exactly as pictured. I would order here again. "
"Prompt delivery and excellent quality of carpet !!!!
Couldn't be happier !!"
"Spent hours marking things I wanted in their wishlist. The next time I went online the wishlist was GONE and I had logged out. I complained about this. NO RESPONSE. The rug I got was "ok" I will keep. I learned a lot through that purchase as to what I should not accept. I also emailed from their site a rug to another person and that email never came. I did it TWICE. I would think they would want to sell more rugs and make it much easier to make a list of consideration and KEEP it. It took me HOURS to look through the rugs and then NOTHING SAVED???? WTH. "
"Although the purchasing process was very easy, once the purchase was made I received minimal correspondence from handknotted.com. There was no purchase confirmation email. The only indication of my order came from an email stating shipment had been made. Fortunately, I took a screenshot of the purchase confirmation screen and was able to use this info when the order wasn't delivered. I order two rugs. The smaller, less expensive was sent via FedEx with signature required. The larger, much more expensive item was sent FedEx with no signature requirement. FedEx says this one was delivered, but it's nowhere to be seen. And it required no signature so I have no proof it wasn't delivered. Not cool."
"My rug was very disappointing. It was only a 5ft rug and their was a mismatched seam in the last ft of it. Upon further inspection their was also some tufting with almost no thread left. With that being said customer service was easy to work with and very prompt. Kudos to their customer service "
"I received my rug in a very timely manner and it was packaged very well. It is beautiful in the entrance of my home"
"The rug is in good condition (if it ever lays flat) but the photo from which we decided to buy made it appear a bright, light green. In actuality it is, dismayingly, a more subdued sage green. "
"Rugs delivered in a timely fashion. Excellent quality. Was kept apprised of the delivery and shipment fro the moment go. Would definitely use again."
"I love my carpets and they were wrapped in excellent fashion for delivery. Thank you "