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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-01-17

Beautiful rug!

"Have had 3 purchases-returned one-no problem-would recommend!"


Verified
5/5

2020-01-16

Nice thin carpet

"On time and as described. "


Verified
4/5

2020-01-15

"I received a better offer when ordering from Patrick on the first order.

Disappointed with the second order.
"


Verified
3/5

2020-01-15

Glacier like customer service

"Love their rugs. However, it takes them a over a week to answer a simple email. I have waited 10 minutes on hold before hanging up in frustration."


Verified
5/5

2020-01-12

Rug

"I was very pleased with my rug. The colors were a tiny bit off from the picture online but overall very pleased. "


Verified
5/5

2020-01-09

Very pleased!

"Ordered 2 rugs on 2 orders.Both were well packed ,thoroughly clean and in very nice shape. Pricing very fair.
One suggestion;
I would like to see more accurate color rendition in photos .the main photo for our more expensive rug had accurate color but was slightly overexposed and warm.
Detail shots were underexposed and way too cool. More consistent,professional photos would help a lot.
"


Verified
5/5

2020-01-06

Beautiful Rug

"The rug is exactly as represented on the website and looks great in my space. Not to mention the price couldn’t be beat! Will definitely purchase from this site again. "


Verified
5/5

2020-01-03

Awesome Unique One-of-a-Kind Persian Style Rug

"We took a chance and got our first rug off from handkotted knowing we could return it. It's a beautiful rug and definitely a quality rug. We love that it's a one of a kind and almost an antique rug. It was exactly what we are looking for and we would definitely buy another one again. Shipped and delivered as promised. "


Verified
4/5

2020-01-02

Great deal depending on product

"I purchased two different rugs from HandKnotted.com, both on sale and incredible prices for the size/style. One of the rugs (a Kilim Dhurrie Runner Rug) was surprisingly great, given the low price - neat and attractive, seemingly well made. The other rug was not so good (Navy Blue Chindi Rag Rug). The quality looked poor, with many of the woven segments coming apart, extra colored threads accidentally woven throughout, dirt and other material stuck to the rug, and generally a messy appearance. I think the company's products are hit or miss, and customers could either get a great value, or "get what they pay for".

The other technical aspects of purchasing from the site were all good - website usability, payment process, shipping time and method, etc.
"

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Verified
4/5

2019-12-30

Beautiful Carpet

"Very satisfied with the rapid service and the quality of the carpet. The only problem was that the delivery was four days later than originally stated. Excelent value."


Verified
5/5

2019-12-24

Love my rug.

"Hello! My new rug came today. She's beautiful. My actual customer name is Sharon Moorehead. I'll send a pic to your Insta DM when my living room isn't to messy. Thank you for the easy, awesome, buying experience."

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Verified
5/5

2019-12-23

As described/pictured and on time

"We had been looking for a farhan that harmonized with several already in our bedroom. The one we chose at Handknoted was: 1) exactly as pictured, the colors shown in the online images were precise so we got exactly what we expected; 2) the item was as described (new), and 3) it arrived within 2 days of ordering, delivered to the door, securely packaged. All in all a very positive experience. I will consider additional purchases. "


Verified
5/5

2019-12-22

Hand knotted

"Lovely rug, delivered ontime. Very responsive to my questions."

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Verified
5/5

2019-12-17

Lovely rug.

"Thanks for sending it so fast"

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Verified
5/5

2019-12-13

Beautiful rugs!

"Beautiful rugs delivered efficiently and quickly . I really love them in my house . I wish the website was better "

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