"I ordered an item listed as on backorder from their website. I received an order confirmation as well as a notice the item was backordered. A couple weeks later I received another e-mail letting me know the item was still backordered. About a week later I received an e-mail from their customer service saying the manufacturer was on backorder and they would refund my money or I could continue to wait, I opted to wait. A couple weeks later I received the item well packed and will make a good addition to my work gear.

Bottom line, these guys are up front and have great communication as well as offering excellent products. Buy from them with confidence."

"Great Price on a rare white Spyderco knife. Had it engraved for my upcoming wedding T & A Forever for a very reasonable $5. "

"Was skeptical about ordering a knife online but everything went great. They have a secure check out and provided me with a UPS shipping number so I could track my package online. From the time of order to opening it took about a week with UPS ground. I recommend buying from them, this will not be my last purchase from them. The knife was brand new in the OEM box with sheath, belt clip and manufacturers instructions."

"Very pleased with my order and the customer service received. I ordered a limited edition knife that I had been unable to locate anywhere else. When I contacted Hand-Tools.com, I spoke with a very nice lady, named Amy, who carefully explained that they would be able to get the knife, but it would be a few days before they would have the knife to ship to me. A few days later, I was getting anxious and called for a status report. I was assured my order would arrive at Hand-Tools by Wednesday of that week and they would immediately ship it to me. They were true to their word.
During the whole time, Amy was patient, courteous, respectful and provided me with the information I needed. A rarity these days. Again, I am VERY PLEASED with the service received and the quality of the product ordered. I will be doing business with Hand-Tools.com again."

"Can't beat the prices for high quality blades. Engraving was high quality as well. My two engraved machettes arrived quickly in 10 days. That's greatly appreciated.

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"I ordered three zippo lighters on a Friday afternoon (2/12/10 and received a order conformation immediatetly that same day. The following Sunday afternoon 2/14/10 I received a "Order Shipping Notification" telling me the order was processed and was scheduled for shipping the next day 2/15/10. Included in the order shipping notification was the UPS tracking #. That is great service! Most online stores would have waited till monday. On top of all the great service, they actually had the best prices on the lighters I ordered. Their selection of Zippo Lighters was vast and extensive. Hand-Tools.com has definitely been added to my favorites. "

"They were very efficient in sending out the product and they replied quickly with a question that I had about my order. Very Professional."

"Hand-Tools.com is an excellent store. They had amazing customer service, with prompt feedback. I had my tracking number for my order in less than 24 hours of placing my order. They responded to my questions almost immediately (usually in a couple of hours but always in less than 12). They then went completely above and beyond to help me meet a tight timeline that they were initially unaware of. I wholeheartedly recommend this seller based on my shining experience with them!!! I will be a repeat customer."

"Hi there I wanted a specific smith and wesson knife I looked at lots of sites but only a few had the one that I wanted and most of the ones that did wouldn't ship to canada. Then I found hand-tools.com they had the exact knife I wanted and they shipped to canada so I purchased it from them. Thank you hand-tools.com"

"My son had a favorite lighter which he lost somewhere in his travels. After a search on the internet, I tracked the same model and design down to Hand-Tools. I ordered on December 13 in hopes that it would come in time for Christmas. The online order process was smooth; notification followed promptly; and the lighter was in my home in plenty of time for the holidays. My son was delighted, as was I. Unhesitatingly, I would use this business again."

"I just placed the order yesterday
emailed them a question about the order after a placed it they responded quickly and UPS already has the shipping information
if everything continues to move this quickly and smoothly I would definitely recommend hand-tools.com"

"I recently purchased a Case pocket knife from Hand-Tools.com.

Before placing my order, I called them to ask about the laser engraving that they offer. They were friendly and helpful.

After placing the order, I received multiple emails detailing the order and shipping information, including tracking. With the laser engraving, I consider the turn around time to be very good.

I'm happy with my purchase. They offered a good price compared to other merchants, and the laser engraving made this a great customized gift.

Thanks Hand-Tools!"

"Nine days to ship an In Stock item, zero reponse to an email and a phone call. I'll never order from this seller again!"

"bad customer service. wont answer emails or phone calls. wont get my money again"

"Excellent seller. Item just as described and seller was very quick to respond to my email. I highly recommend them."