"I purchased 2 diffusers from Shenzhen Bester Energy Saving Technology Ltd. on aliexpress. he sent me one that worked with all its items and one that did not come with the correct plug. I sent all the evidence i had to aliexpress because seller refused to send me the plug or give my money back. I opened a dispute and the seller provided no proof and i provided pictures and explained everything that happened and aliexpress still would not give me a refund (the whole process took over 2 months) they would not even force the seller to send me the correct plug. i spend over 6 hours on customer service and no one could direct me to the team working on my dispute. even after all the evidence i could provide them aliexpress closed my dispute and left me with an unworking product! I am disgusted and livid. I selected the correct plug during the buying process and because the seller felt i should somehow contact him because he is too lazy to look at the second order he sent me the wrong plug and aliexpress DID NOT ADVOCATE FOR ME. I provided all the evidence and they closed my dispute and would not allow me to fight it. DISGUSTING COMPANY DO NOT BUY FROM THEM>!!!!!"

"Hello, speaking of item of service until you serve well, but for a simple problem serolver there is terrible service!
08/04/11 Since the day I was tricked by a salesman who did not send product or better sending a false code.
I contacted the store and mesmanão ruled, had to open a dispute with paypal to try to solve and so far have not had any feedback! The shop got my money about $ 60.00. Every time I contact them say the central solutions are solving and never settle!
It is worth to note that only complained about the reason the seller does not answer me in no time!
I'm very upset with the company!
Not recommend to buy if they buy at the store know that if you give problems will not solve, though I have 14 orders on the site I already know it's a bad company in a matter of respect for the client!"

"my order has been under mediation for 1 month. There is no solution also I send twice message there is no answer from customer service."