"So far so good. My Hansel experiences have gone well, I've purchased two Toyotas through them and they've always been kind and fair."

"Website was very slow even with fast internet "

"Very Easy Process, Found the parts I needed"

"Easy online order good discount "

"Thank you to the parts associate at Hansel for help confirming the part and my particular scion on the phone prior to order."

"love OEM parts with reasonable price and free shipping "

"Website was easy. Prices were great and reps were accommodating "

"Nice person(woman) on the phone"

"It was easy to buy parts online. They kept me informed each step of the way. Pick up was easy and effortless. Worth the drive to Petaluma. Their prices were better than the other Toyota dealership in the county. "

"Great service. I’d like to use it again "

"Some companies don't ship to Hawaii. I appreciate that you do. Your website is very convenient and user friendly. Thank you very much."

"After hunting online for a VERY long time, it appeared that Hansel Toyota was the only vendor who held the battery needed. I placed my order on November 17th and received a confirmation email saying that my order would ship in 2-4 working days. 5 working days later, having not received any sort of communication besides the confirmation email, I used the link in that confirmation email to check the status of my order only to land on a page that said my order had been cancelled by them. No communication. No explanation. Nothing."

"Been five days since I put my order in. Was told everything would be in by the end of the week and now I haven’t heard anything for three days. "