"My most recent run in with Harbor Freight Tools started off like every other visit. I walked in and immediately try to find what I need amid a semi organized mass of stuff.
After walking through the isles a few times I was down to my last item that I absolutely had to get assistance with because I just could not find it.
I ask the young lady at the counter for the item and she walks me outside to the sidewalk sale... and wouldn't you know it... the item was NOT there. So she gets on the radio and asks for help from her co-worker. This is where it really got interesting. The lady on the other end was really not having a good day. The store was being remodeled and stuff was even more disorganized than usual. The lady standing with me relayed to the lady on the radio that I needed an item that I saw on the website that should be in the store... After a few back and fourth statements over the radio... the lady on the other end shrieks "I don't have time for this!"
Really?! You don't have time for this? Really? Isn't customer service the majority of what your job description reflects?
She ultimately found the item, and there was more confusion as to size... That too was somewhat adventurous, but I should not criticize the fact that not everyone can process the fact that 3/4" is larger than 5/8". Not everyone is good at math."

"Bought a compressor that failed on second use, spilling all it's oil on my basement. Called customer service they implied I was lying and that this was my fault. Spend the extra money on quality tools from a quality company

"

"I have been a loyal customer since you opened this store and the store In Saint Augustine.
Today I had the most unbelievable bad experience do to the New manager that was there at 4:30 pm.
I took a new grinding wheel to the store for an exchange due to the fact it was defective. Brand new but it would wable if you spin it on a pencil.

All I wanted is an exchange.
When I buy grinding wheels I buy in quantities so the 90 day return number does not work for bulk purchases. He told me he could do nothing for me and got real nasty stating it is not he's fault is the company.

I did not know that your company prevents managers from making use of their brains and common sence. I guess you actually force them to lie and be rude to customers and put their brains on idle.

I told him or her that this is an obviously defective part and she or he should take care of good customers and do the exchange. He stated he would not. That your company prohibits him from doing exceptions even though he, and surrounding customers, recognized I was right.

With all due respect knowing the mark up in these tools and the fact that it was new and grossly defective piece he should have takin it back.

There goes to show that some managers put their brains out into a coma and become, penny wise dollar foolish.

I then proceeded to leave without buying anything that I had picked up.
You lost over a hundred dollar sale for a less tha 50cent part.
Please take down th 100 % satisfaction sign.
Your new manager he or she will not be able to satisfy anyone with his terrible attitude.
I am sure you will continue to loose customers thanks to he's or she's very unprofessional attitude and behavior.

I used to enjoy going to your store.

Please do not let this he or she mistreat any other of your clients again.

Have a very nice day and God Bless you."

"EVERYONE CHECK YOUR RECEIPTS!! These sales associates earn commission by selling warranties and some of the female cashiers will charge you for one without your knowledge if you do not check your receipt. It is ILLEGAL for a consumer to buy a product without being able to read the warranty first!"

"As long as you recognize the quality that you are paying for, and the use the tool will be expected to perform, Harbor Freight tools can be a good value."

"HF was always known for their cheaply made and very inexpensive products. Products that I would always purchase for a one time job as sometimes it was cheaper than renting it from the big box stores. That has all but gone away over the past year. They are now trying to offer higher quality tools at the same price as the big guys, but wait, here it the kicker. The same 90 day warranty that they have always offered before on power tools. So you still get an inferior product with no warranty for the same price as the name brand. Why would anyone purchase any of these new power tools from them? As for the hand tools, I have not noticed any change in quality there, but I have noticed that the price is now competitive with the big names. Again, I will have to go with the big names and not HF. They pretty much no longer carry anything for one time usage. I find myself buying the big name brands for pennies more and know that they won't break mid use. Bye HF. You were good to me for years, but this new direction your taking won't help you grow."

"Harbor Freight Store: Jefferson City, MO 65109
Ken Marsch
209 Manila
Jefferson City, MO 65109
***-***-****
Incident: 9/23/2017

The store has been in Jefferson City for some time and I had never check it out. On 9/23/2017, I made my very first visit to store. I knew nothing about the store or it inner working or policies. I found $33.13, which was 3 items had which I thought were on "sale". I went to check out and I could not see the register’s display because it was facing the clerk and not easily visible to customers (I now know why). I was putting the merchandise on my master charge card. When I inserted the card the display showed “approved”. I removed the card and the signature block appeared. When I signed and entered done, the computer “froze” and nothing would work. The clear tried to clear and nothing would happen. The manager approached and he had to reboot the computer. My transaction did not re-appear. When this was happening, I looked at the register display and show the merchandise was at regular prices. I asked why and the clerk as what color was the sale tag. I thought that was strange but I told her orange. She said “o that is an instore something. I asked the manager and he was not interested and at this I requested to refund or cancel my purchase. I did not want anything from that store. The manager was very uninterested and appeared not to care. He never answered but said “wait 2-3 days and see if the charge hits your card. If it did, just come back and I will take care of it. I ask how he would take care of it when I have no proof. This manager was a real “deal”. I told him if this is how he treats customers on their very first visit, I could imagine how he would treat them if they had a warranty problem or another in-store problem. The manager did not respond as if he could care less. H motioned with an expression of “I don’t give a s***” attitude (pardon my language but this word describes the type of attitude). This manager could have handled this easily by giving me the sale prices and then telling me the store policy was and how I could get the sale prices in the future but no, I just made a substantial” enemy of me when it comes to Harbor Fright. I will go out of my way to discourage anyone I meet to even visiting the store much less buying anything. Before I wrote this not, I have already send out a lot of negatives on your store. I will continue to copy and paste this review into any retail customer review sites that I can find and also to the city chamber of commerce of which I have a strong standing. I think you can tell I am furious and if it is on my card, know I got to go back into the store and talk to this “idiot”.
Follow-Up: 9/30/2017, the cancelled purchase of $33.13 was posted to my credit card on 9/27/2017. On 9/30/2017, I contacted an assistant manager (Kyle) by phone. He advised the store manager was not on duty today. He took my information and advised he would contact the accounting office and see if they would make an adjustment. However, I told him about how the store manager could have avoided this by giving me the sale prices but there was no response from Mr. Kyle. Still not much improvement in CUSTOMER NO SERVICE from this company. I have not received any thing from this company at this point. If I do, I would update this review.
I called Mr. Kyle back today (5 October 2017). I informed him the credit of $33.13 still has not be credited to my credit card. Mr. Kyle said it would take 2-3 weeks. This long just to get something corrected that should have never happened in the first place. Once again Harbor Freight store in Jefferson City MO is a NO CUSTOMER SERVICE. I would expect this is typical of ALL of their stores. Never, Never, Never shop or even go into a Harbor Freight store.
There was no receipt from this purchase because the computer system crashed and there was no way to get a receipt. However, I have a print document from the credit card showing the purchase.
"

"We bought a generator from aka HF it did not work for what we needed. We went back to ask if it needed to be in box or anything they said "nothing just bring it back and we will give you a refund". We were not informed that the gas needed to be drained before we took it back. We went back today to drop it off and they said you need to drain the gas we will not do it. The employee was incompetent "

"I ordered some items August 30th at 7 a.m. and selected two day shipping. Tracking shows the order will not arrive until September 5th. By my calculations, these items should arrive on September 1st. Customer service said that orders don't download for shipping until late afternoon and are pulled for shipping the next day. So one day down already on the shipping. There is no way with this practice that you could ever actually get two day shipping. They are lying about their 2-day shipping. Don't use!"

"Item 63062 1/2 Right Angle Drill is very heavy, bulky and noisy. I returned to the store in Allentown PA in its original box after two weeks. The manager insisted on charging me $26 restocking fee.
It seems store management are similar to the tool as they have very short sighted compare to short life tool. I would not recommend to buy this junk tools"

"I ordered 3 parts online and when I received my box one part was not in the box (the main part I needed) which costed $4.99. I called them back and told them this and they checked the stock and this time said it would take 10-12 weeks for delivery cause the part was a special order part. I told them I couldn't wait that long so just cancel the part (which i already paid for on my credit card) and send me another part for $4.99. They told me I would have to pay for that item plus shipping. I told them NO I already paid $4.99 plus shipping for a part I didn't receive. I am not going to pay a 2nd time for an item I didn't receive! They transfered me 3 TIMES to different people and everybody played stupid. The one guy asked me if I received the replacement part yet I wanted to order to replace the $4.99 item. I said NO STUPID THAT IS WHY I AM ON THE PHONE TODAY...HOW CAN I RECEIVE A REPLACEMENT PART WITHIN THE HOUR OF WHAT I AM TRYING TO ORDER NOW! They play stupid...so they made $5 off of me. Not calling Harbor Freight online again ever!!!!"

"I was sent the wrong way in the store, yelled at ,called a thief ( I overpaid ) and brushed off for help loading a 250lb press (I'm handicapped. ) I was yelled at a second time not to steal the cart. This worker is phyco. Worst store I've ever been to."

"We should have learned from the pass, but no we didn't, Augusta ha has the worst customer service, we have never been treated kindly in this store, and I will never shop there again, and I'm going to tell everyone sbout it"

"Don't buy anything at Harbor Freight you expect to work it is all Chinese junk it will fall apart in a matter of weeks and then they refuse to take it back it's all garbage you pay for something that is substandard quality at a substandard price"

"My husband went today to buy a sander that he had seen in ad. When told that to get that price he had to join the preferred club. Really? We left without the sander and the man in line before him had driven quite a distance for a special price on tool. Nope, sorry , you aren't a preferred member. If I want a warehouse club I'll go to Sams. Rey unhappy with this whole program, you would have to buy a lot of tools for it to work for you. Asked several employees about this and was told they just work there but heard many complaints daily about it. "