"Orders have been backed up, but they have been great at keeping me up to date with what’s going on via email. "
"I waited just short of a month for my wing and sent 3 emails asking for an update with no response from them until the day after it was delivered. It would have been nice to have some level of communication whether automated (with updates to my tracking info) or from the staff explaining the situation. Ordered from them because they were the cheapest, it arrived safely packaged and I am finally happy it's here. "
"Good selection and prices. Communication was slow but upgraded my shipping for free."
"Good selection of products and prices. Shipping was fast and I got the product relatively quickly. Communication was difficult through phone and email but also ordered during Covid19. Was able to reach them through the facebook page and was quickly sent tracking info."
"0 communication . This is the worst company to make any purchase with . No emails . Telephones dont work . This place is a joke. Honestly hope i get the product i purchased . Sad to say i wouldve saved more on ebay and actually got the product i purchased in the two weeks ive been waiting. Seriously hope they get shut down."
"I was worried ordered and it be affected by everything going on but boy was I wrong! Michael handled everything so quick and with the best customer service anyone could ask for! There’s no doubt that any upgrade my Honda needs will be coming from Hardmotion.com! "
"Ordered a flywheel from hardmotion at the same time i order a clutch, grease, tools and necessities from other sites. Everything came within a week except for the flywheel. I looked back through my confirmation email and it states that the order would process within 24-72 hours and ship up to 2 days after that. It also stated if there was a delay, i would 100% be contacted. Beings that i placed the order on a Sunday and it’s now Tuesday of the following week, they failed to provide any information. I tried calling and emailing several times with no response. This is the worst customer service i have personally experienced. "
"Amazing experience A ++ seller super fast shipment 1 day! Item as described "
"Honest have been using these guys forever, they have always been awesome, realistic and upfront about the entire industry as a whole. "
"Been buying parts over the years and never have any problem, quick shipping, price match or even beat it."
"NEVER AGAIN will I order from HARDmotion . They have one of the worst business Communication skills I have ever seen in my life . These guys sent me someone else tracking number for a totally different customer that name was no where near close to mines and than was trying to tell me through it all that it was my package when it reality my mom works for ups so she told me the name of the package it wasn’t even mines . So when they finally own up to the mistake they finally tell me after 3 weeks of me already ordering and me getting an email saying that they are IN STOCK that they are not even in stock and forces me to order a different order . If I could give this place 0 stars I would . It doesn’t stop there . I highly recommend to not order from this place !!!!!!! "
"It stated that items will be shipped in 48 hrs it has bin 5 days no response from them left messages on their number and multiple emails ! They already charged my card but again no response now I orderd parts from 5 other websites and they all replied and all are already in the way these parts I orderd from hardmotion.com is what I need to fix car and get out of shop ! And now they have charged me states you can’t get a refund on their website till order has bin completed ! And again with no response I don’t know if I ever will be getting a response ! It’s sad that they feel the need to do pour business and can’t communicate with people now I have to jump thru loops calling people to figure out how to get my items or money back !
Says they are in Florida but the number is a Wisconsin number ! "