ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2005-02-09

"Great dealership. They don't have the typical Harley dealer attitude that I found to be such a turnoff at other dealerships I went to. They seem to be a smaller dealership, they don't have the most impressive retail storefront I've ever seen. But I think that's to their credit - it is refreshing to go to a Harley dealership where the bikes and riding are their main focus. They seemed less interested in selling me a bike than making sure I enjoyed myself on what I was riding. Also, they were very dedicated to their Buell line, much more so than any other dealership I found. Demo rides are no problem - I told them I was curious about Buell and within 30 minutes I was on a new XB. Very personable sales people, no pressure, no sales pitches, no markups. I wouldn't hesitate to buy another bike from them.

Bottom line, if you're looking for overpriced T-shirts, go to a flashier dealership. If it's about riding, go see these guys.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site