"I purchased an $80 leather bailey's cap. it was sent in a postal plastic envelope.
the hat was distorted terribly and the snaps on the brim would show through the leather and the hat looked terrible on the head. no excuse for this cheap **** service! I pre- paid postage to return it and was refunded less postage, so I lost $15 on the deal. had the hat been handled properly I would not have needed to return it. I am think I would pass them up in the future"

"First, I haven't ordered from Hats Plus in nearly a year, so things may have changed there ... but, with that said: customer service was unusually conscientious, when I called to ask about several caps before placing my orders. I remember one fellow in particular, who seemed to just love head wear and was very happy to field any and all questions about what he had in stock.

As for other particulars: the orders were shipped promptly, and I always received what I expected.

I don't think they're a real price leader. You probably can find lower prices elsewhere. I prefer to spend a few extra dollars for better service. "