"I called to upgrade my order to better chairs since they hadn't shipped yet but they couldn't do it for me even though it wasn't going to ship for hours. They said I'd need to wait for it to ship, get delivered, then return, then they'd re-ship. Stupid and a waste of money. Not spending my money with a company that isn't nimble. "
"When I purchased an item I was bombarded with e-mails :(
Several every day. Ridiculous
When I want to buy something I will look for items. Not have them shoved down my face every day !!!! "
"Nothing like having the full amount immediately charged to my credit card but no merchandise. A week after it supposedly shipped, there was no update to the tracking system. I called but they had no info, they had to call me back the next day to tell me it never left the point of origin. So then apparently it did and arrived in my city, and I made the online delivery schedule on the calendar of the shipper and an hour before the window began where they were supposed to deliver, I got a phone call saying they weren't. No reschedule date. No explanation. Just a promise they would call when they could reschedule the delivery. Still waiting for that call. Meanwhile, the charge appeared on my credit two weeks ago. Reminds me of the good old days when you went to the store and either brought home what you paid for, or arranged for a delivery that a store would be accountable for. Hmm, I think I can still shop that way...and will in the future."
"Got product fast but already falling apart would not order from here again"
"Great experience. Timely delivery. Highly recommend for online purchases"
"Love the products love the service. I'll be back"
"Really like the the swing, however we had to purchase additional screws to anchor to the roof as well additional chain to hang the swing to the correct height."
"Ordered on a Wednesday and it was delivered on Friday. Very pleased with Hayneedle"
"very helpful talked to lady on and she made it very pleasant"
"Delivery was excellent and so was the product! Exactly what I wanted!"
"I ordered a pergola from Hayneedle. It was rated well with a reasonable price and was exactly the size that I needed and the canopy was also what I had been looking for. I can also say that it was delivered promptly however, not in good condition. The box, which is very heavy, was delivered to the front of my house, leaning on my house against my outdoor light, despite the sign on my door that requests packages be brought to the back of the house. The box was falling apart where it was taped and when I needed to open it in order to bring it by section to the back of my house, the hardware to put the pergola together was all over the inside of the box due to a busted open bag. In addition, they sent me a different color canopy than what I had ordered.
I contacted Hayneedle to complain about the problems and asked that I receive the correct color canopy that I ordered and a new bag of hardware. This was the response: Our manufacturer responded that they do not have parts available for this item. I want to apologize for the terrible inconvenience that this has caused.
If you prefer, we can send you a replacement order and provide a label for you to return the item to us. This will appear as a refund and recharge on your original form of payment.
HOW AM I SUPPOSED TO RETURN SUCH A HEAVY ITEM WITH A DAMAGED BOX?????
"
"I bought a coffee table and a side table from Hayneedle. They arrived promptly in good condition, were very easy to assemble, and look beautiful in our living room. I've need so happy with them!"
"Tops excellent product and good customer service"
"Love the appearance and sound effect of falling water. One design flaw was annoying and required me to install a fix (which I shouldn't have to. The backlight shines on the interior as it was designed to but also shines up in your face if looking down at the fountain. I installed a simple deflector that stopped the light from shining up but only towards the background as it should.
Take note DESIGNER!!!"
"These tables were easily assembled and look just like the photo. We ate very pleased! "