"I ordered from this website on a Wednesday, and planned to give the items to my daughter for her birthday the following Saturday. I noted from their policy that they ship from Jacksonville FL, and because I was within Florida I assumed I'd get delivery by Friday or Saturday. I know that (if shipped UPS Ground) it would be a one-day transit time, although their website did not show what actual shipping method would be used.

I placed the order anyway, and immediately wrote a comment to them asking about this particular point. I received no response. I then called the company twice, during the business hours listed on their site, and was prompted to leave a voicemail by a machine. I never received a reply from them by phone either.

Meantime I tried checking my order status from their website. The order showed "shipped" the day after placing it, which was promising, but no tracking number was ever shown on their website or emailed to me.

The items did not arrive by Saturday. They arrived on Wednesday, drop-shipped from some place in the Midwest. Never a reply by phone or email. Very poor customer service!"