"Great customer service, products and shipping."

"I have been getting my meds for over 5 years. I have always gotten messages from HW when my card doesn't go through, when prices change or whatever the situation and I appreciate every one. And when I call in to give updated information every rep has the same sweet understanding personality. I thank you guys for always being courteous and patient...."

"Although I got two different shipping order numbers for two different days, the first one arrived even earlier than what it said in tracking the shipment. I am happy with that because I was running very low on the medicine."

"Overall, a good ordering process, but was difficult to navigate to my active prescriptions. Prescriptions I was shown first were previous orders and I tried to order from them, but it requested a new prescription even though I had 3 left until 2025. So, I ordered and then requested a new prescription from my doctor. After the ordering process I found that I could navigate to my active prescriptions at the "My Account" tab at the top of the page on the left. This was not intuitive and should be the default page instead of orders."

"Responsive Communicated timeline. I find this much easier than local pharmacies "

"Easy to complete order Good price. Fast shipping "

"Excellent communication , shipping updates, prices, short turn around time..."

"I can always count on good service. Their customer service is excellent. Items are carefully packed to ensure safe delivery."

"No one would reply to my emails or phone call."

"Rx left KY went to CIN then COLS and DET. At that point it was almost here. Now it’s back in Cincy…way to go USPS!
TB"

"I tried to order a refill of my drug. I got a message stating that a doctor would have to prescribe it although my Account indicated that I had 3 refills remaining. I tried to send a message from the Support page but it wasn't working. Finally I "chatted" with an HW representative who told me to go ahead an place the order and it wouldn't require the new prescription. I did so, a bit worried that I would hear from my doctors office, asking "what's going on here?" But the order arrived a couple days later without incident. I also had problems (of a different type) with an order I placed earlier this year. HW seems to have more technical problems that other retail web sites I deal with."

"Easy ordering
Low prices
"

"communicate and on schedule"

"I have tried to stop (delay) the auto renewal and they keep coming. Not necessarily that big of a deal but now have over 6 months supply. I might just be my tech challenge but nonetheless, I am frustrated."

"Customer rep was excellent with knowledge"