ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.63/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.70/5
Customer service:
3.35/5
Return/Replacement policy:
3.50/5


Verified
2/5

2024-11-26

Strips were stale and I have to pay for return shipping.

"My msg to them: These are the stalest strips I've ever bought. Expire 8/31/2025. I will have to throw away 1/3 of them for lack of time. Sorely disappointed also since the phone number on the box that you ship goes to a number that has been disconnected.
---
They emailed me and gave me a RMA# and an address. I will have to pay for the shipping myself and lesson learned. Do not buy if site doesn't show you the expiration date before you purchase.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-26
A rep from HealthyKin.com, HealthyKin.com, has responded:

“We're sorry that it will take you more than 9½ months to go through 24 test strips.”


Verified
5/5

2024-11-25

Fast shipping

"I received the order very quickly"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-11-25

"Very fast and good product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-23

Received item on time

"Would order again when necessary"


Verified
1/5

2024-11-21

Poor Customer Service

"My order was sent to the wrong address and seller refused to take responsibility. I ordered some items and paid via PayPal.. Any order using Paypal is automatically sent to address PayPal has on file. In my case it was the correct address. Apparently a few years ago I purchased something from this vendor. I had no recollection.. On this present purchase I bought items using their "guest" process. And used Paypal to complete purchase that would use PayPal's default info (address info.) to complete purchase.

There is obviously a problem with their software.. It ignored PayPal's info and used an old address and sent the items. When I discovered this, they refused to accept responsibilty and questioned me even after I sent them a screenshot of the correct address on PayPal. Their response, "how do you think we got your address? " Even after I sent them proof of correct address at PayPal site.. Poor customer service and cheap beyond cheap.. This was a $15 dollar transaction.. Don't use any vendor who in the face of proof they were wrong, denies the proof and is so cheap, refuse to honor a $15 transaction..
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-11-21
A rep from HealthyKin.com, HealthyKin.com, has responded:

“You did not place an order with us a few years ago. We shipped your order to the PayPal supplied address. It is not technically possible to obtain a different address from PayPal. This is after taking PayPal payments for over 15 years. Also, the shipping address is displayed to you during the entire checkout process, including the final confirmation page where you are supposed to review the details of your order before clicking the final checkout button. You had ample opportunity to modify the shipping address before checking out. We also do not appreciate the language you used to berate our customer service employee. You should really be ashamed of yourself. ”


Verified
5/5

2024-11-20

shoe lift

"It was all that I could have needed. Used small lift and works great. Easy to put on and not cumbersome to walk with"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-20

Great service

"Orders are received promptly and customer service is fantastic!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-19

Great purchase

"Fast shipping, highly recommend!"


Verified
5/5

2024-11-15

good and fast

"Super fast shipping and good product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-11-14

Lack Of Pertinent Knowledge

"The representative that I spoke with was uninformed of all the types of products made by a company that manufactures several lines of washes that are used for different types of uses. The product I had ordered was an antiseptic/antimicrobial wash that he tried to convince me that it was the same formula of what I had received. What I received was a hand wash, but not an antiseptic and antimicrobial wash. It is a big difference when sanitizing your hands and arms before inoculation of mushroom grow bags for gourmet mushrooms. The inoculation step is the most crucial step where cleanliness is paramount to prevent contamination of the culture. I really tried to explain to him the difference but he would not budge. This company really needs to invest into training of anyone who is responding to issues like this.

I contacted the manufacturer to make sure I was right before explaining to Dan that his take on the formula being the same thing. I was right. The product doesn’t even smell the same. I should know. I have been using Hibiclenz antiseptic and antimicrobial since 2012 prior to a neck surgery and post surgery per instructions from my surgeon.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-11-14
A rep from HealthyKin.com, HealthyKin.com, has responded:

“We're sorry, but you are mistaken. This is from manufacturer's website - https://hibiclens.com/faqs/

"Is the formula different across products?
No, the same trusted formula is used on all Hibiclens® products. The only differences are bottle sizes and foam pump vs. liquid dispensing."

You are welcome to return the product to us if you do not believe the manufacturer themselves.”


Verified
5/5

2024-11-13

Nice item

"Nice item. I use new one every few weeks.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-11-12

Wipes

"I have been getting these wipes on line from a different company and have never had a complaint, but they have closed their web site. The ones you sent are kind of dry, maybe old."


Verified
5/5

2024-11-12

Excellent product

"Quick response and delivery of a great product "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-11

Easy peasy

"Very happy with the whole experience. Received my order promptly. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-11-11

"Have not received the product ordered! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-11-11
A rep from HealthyKin.com, HealthyKin.com, has responded:

“Your order was delivered on 11/5 - UPS tracking number 1Z7F644R0398948258. If you indeed did not receive it, please contact Customer Service and we'll have your order resent at no charge.”