"Great prices and quick shipping. "
"I purchased the Toyota stock roof rack cross bars for a 2024 Land Cruiser. Over 45 mph they are excessively loud. Do not buy!! I spoke with the Toyota parts department before purchase. Wish they would have warned me. Now I get to purchase another set from Yakima. "
"Tried to buy a part, paid online with CC and then you cancelled my order. "
"Received what I needed much faster than expected and at a very reasonable price!"
"Sent email saying it couldn’t be shipped, I promptly replied to the email asking if there were other options to get the order. No response.
Called the phone number in the email, went to a call tree asking for an extension that would not route anywhere.
Finally called the parts department directly and they claimed to not have any information because it as ordered online, they refunded the order and now I still need these parts and I’ve lost out on the 25% off sale.
It’s unfortunate they claim to not be able to ship something, considering shipping was over $200 and other people I know have ordered the same part and had it shipped without issue. Sadly a big waste of time overall. "
"My experience at Heartland toyota was excellent. James, Kyler and the rest of the team made it so fun. I love my new Corolla Cross XSE Hybrid!"
"I ordered six filter elements for my Tacoma (04152-YZZA1) and you sent A6’s instead. Your parts department did exchange them in person so it’s not all bad but it’s still another poor experience I’ve had at a Toyota dealership. Please do better!"
"My experience purchasing was fine.
However, My package arrived thrashed. There are multiple tears in the box and the part was sticking out of the broken box. A hard line bent at the fitting. The part was evidently thrashing around during shipping and that’s not a good thing for your customer.
This is an unacceptable shipping standard for Toyota parts and disappointing. "
"Excellent service. Speedy delivery"
"The gentleman in the parts dept was very helpful and thorough, a real professional."
"I ordered a cargo net for my 2015 Rav4 online via the Toyota website. They located a nearby dealer. The dealer had discounts which were automatically applied to my purchase. The cost seemed fair and the product arrived fast. Thanks Heartland Toyota in Bremerton!"
"Jeff was amazing to work with! He made my car buying experience comfortable and enjoyable. He is an incredible asset to the dealership!
Thank you Heartland Toyota."
"Ordering on line couldn’t be easier! Prices save big dollars! The parts manager does a great job too!"