"I love the dress. I had the measurements custom because it was a little off. I still have to get the dress altered a little, so I'm disappointed with that since I had my measurements submitted. "
"The fabric color is beautiful…I would like to know if the dress that the fabric is made of is lined because the fabric was somewhat thin"
"I tried emailing and got no response. I ended up buying another dress from somewhere else. "
"After placing my prepaid order ; I received several emails regarding the curent follow up of my order which was appreciated.
Unfortunatly, the bad news, they send my order different from the one I ordered......
June 06. 2023"
"Is an amazing experience, fast service, excellent quality and well made, the extra room on the sides for alterations is awesome, true to size!!! I am satisfied 110%"
"Dress was mot sized to fit. I want information on how to return it for a full refund. "
"I received my dress within delivery time, which was great! The dress however is much too heavy for the event I’m in, and is also too small. I tried to return it and after several back and forth emails with the rep, I was told I cannot return the item. I initially emailed 2 days after the return window closed (the reminder in my calendar was based on the expected shipping date).
I’ve worked in retail, customer service, and customer success my entire career and behind every customer service interaction there needs to be a people-centric approach. It is simple business 101. I am not stuck with a dress that I don’t like and doesn’t fit and am unable to return it? Needless to say, I will not be purchasing from this company again. Which is a shame, because I go to about 5-10 weddings per year and never rewear a dress. Your loss!"
"Got it sooner than expected and very pleased with quality so far!"
"I bought my wedding dress through Hebeos. The dress itself is wonderful and I could not be more pleased. The quality of the dress is better than expected and it is very pretty. I tried it on and I cried. My issue; however, is with the packing. I was expecting the dress to be in a long box so it would get wrinkled. Instead it was all wrapped up in a taped bag and it got really wrinkly and I had to worry about it getting damaged. In the future, I would recommend the person who ships the dress to put it in a box. "
"I needed to return dress that did not fit my kids and they did not approve it and said I should go to a tailor. The dress was different material then the picture and description and the measurements on the website were wrong in the e dress"
"The dresses are beautiful and well made. They were shipped inside out with the bodice tucked down into the skirt for protection. I ordered standard sizes a bit big so minimal alterations will be needed to fit my girls. I was skeptical of ordering but my doubts were proven wrong with this company."
"Hello, I received my Wisteria colored Mom of Groom gown. I was surprised at the feel of this gown when I unpacked it. i didn't realize what was in the bag as there was no way a formal gown can arrive in a bag like this. anyway, the gown is really nice. it is sewn to fit without having a seamstress at your side. Im pleased. i also ordered the gown bag to hang the gown in. Thank you. I do believe the bag was looked in as it was bungled, opened a tad and retaped, ( I live in Michigan) due to border inspections which i have no problems with, except if my gown would have been damaged, lol. I will take a photo next month on the day of the wedding. I have to say Thank you . you are now my go to place when I will need to order online, when I'm not able to go to a brick and mortar store. Thank you again. ps. the gown was not due to arrive until 6-8-23 give or take. This pretty gown came memorial day weekend.
~ Bren"
"The dress arrived and is perfect! I’m so happy with it! The color is perfect and so is the size (I went with custom). The dress is of amazing quality especially for the price. I couldn’t recommend your services enough! Thank you for a great product and a great experience!"
"I ordered a dress with the custom size option and it fit me well. It was a little too long but that was it. I love my dress and can’t wait to wear it to my daughter’s wedding. "
"Their customer service has been horrible. I received my dressed damaged and per their terms and conditions I am due a full refund. They are being very pushing and not wanting to give it to me even though I provided them proof. I am still fighting with them for it. Very sad. Just be very cautious when buying anything from them."