" I went to the one in Deptford NJ And the one that help me name was Jenny she was so amazing she went beyond to make sure I was comfortable this was my 1st experience and I can not wait to go back"
"Placed an order...after attempting for seven days to reach through calls and emails, my efforts have been futile. keep away from doing business with this so called firm. Do stay away."
"Consistent "all circuits are busy" phone messages, web site contact page leads to "site not found." Stay away. Far, far away!"
"I BELIEVE THEY ARE CLOSED DOWN!! Placed an order 7/20. Received a confirmation of my order but never received the shipping status or tracking. Cannot reach anyone by phone. All extensions refer to #5 to leave a message, but it says cannot accept a message and disconnects. Contact by Email form on the site goes into error. EVEN MORE ODD, the salon that is featured on the site denies any knowledge of the web store..... My cc company says it approved the charge, but it hasn't been put through. - I have ordered with them twice before and not had any problem-except that they were out of an item I ordered. "
"DO NOT order anything from this company!!!!!!! It is a scam!!!! Ordered eyebrow tint for next day air, they charged my card and then they cancelled the order saying it will ship in 2-3 weeks. I cannot believe they have not been removed. Beware folks!!"
"Avoid Hello-Gorgeous.net like the plague.
This place is hosted by Yahoo!Shopping, but has a name similar to other Hello Gorgeous web sites that are apparently not related. However, this place is operated like a scam web site, and it appears they have been going about it for some time. They have at least 2 phone numbers linking them to scammers trying to obtain your credit card information. BEWARE.
The bottom line is Customer Service usually can remedy a lot of ills, but this company has extremely poor customer service, and comes off as SHADY. They backordered my [discontinued] merchandise 6-8 weeks, but are STILL advertising it on their web site as available--very UNETHICAL. They advertise same-day shipping, and 100% satisfaction guaranteed-that's a farce.
Essentially, they will leave you hanging; they will not return e-mails; you will wait on hold, be disconnected, and NEVER talk to anyone. Your merchandise might be backordered for 6-8 weeks, as mine was, and your credit card will be charged without receiving the merchandise. You will either get upset or simply give up and call the credit card company--either way, it seems a hassle.
As stated on their web site, orders are placed with the agreement that items advertised are in stock and will be sent immediately, and that CHARGES to the credit card will be at SHIPPING--not upon receiving the order. However, my credit card was immediately charged, and my order was placed on backorder for 6-8 weeks with no credit to my account. After they backordered on me and I could not get a hold of THEM, a search for information about them linked me up to a couple of SPAM telemarketers (see below). (And incidentally, not too much importance should be placed on paste-on icons claiming Life&Style Top 10 and Top Yahoo!Shopping Merchant status as these icons are not clickable, and do not link to the sites named. Only when they are clickable and can bring up the name of the company are these of any significance.)
In summary, these are the main problems I had with them that you can expect as well . . . unless they change their ways. (Others who have reviewed them say the same thing.)
1) E-mails will go unanswered (****@**** or ****@****).
2) FICTITIOUS Contact Us web form page when they link to your order: "Site not found, go back and try again."
3) DEFUNCT Contact Telephone Number ***-***-**** on their site.
You will likely never talk to anyone. As a pretense, however, you will sit on hold for awhile, then--despite their claims that you should never be on hold for more than 60 sec or they will call you back in 2 hours--you will be directed to leave a call-back number only to find out their voice mailbox is FULL and you will be immediately DISCONNECTED.
4) SPAM-type Auto-Response Telephone Numbers given to Yahoo* and Visa** as their OWN contact numbers, actually link to their "partners" who are just trying to obtain your credit card information:
****-***-**** listed in Yahoo's Merchant information: selling a "discount CASH card." (You will be disconnected if you do not give them a credit card number!!)
*****-***-**** listed in Visa merchant contact info: "giving" a 2-day Bahamas cruise (strings attached/your credit card information, of course).
I had wanted some of the [discontinued] merchandise, but I just could not get a hold of anyone. Since I had used a temporary virtual credit card number good only for that transaction, I went ahead and closed it out with just a click. But, not every credit card has that feature, so you be the judge if you want to shop with them, of course. If you at least pay with a credit card it can be reversed if they backorder on you, or whatever, so you will have some viable recourse.
"
"I ordered 3 bottles of Essie nail polish ref. #399 Marabou (white pink) at this website because they were the only site online showing it as ON STOCK (it is discontinued btw).
When I got my order they sent a different color (hot pink=ugly) labeled as ref. #399 Marabou.
I tried calling, emailing, but they never pick up the phone nor wrote me back.
I'm stuck with this 3 bottles of ugly nail polish, no big deal but labeling a product with a different name and ref just to make a sale means they sell ADULTERATED PRODUCTS.
I don't recommend to buy from this seller unless you want to receive something totally different from what you ordered and don't get the chance to exchange/return it. "
"This is a terrible website to order hair products from. The first time I ordered products, the products were shipped to the wrong state. This was cleared up and after several more weeks I received my products. The second time ordering from Hello Gorgeous, I received an email stating that my order was cancelled but without stating a reason why. I emailed the company, and have not heard back from them via email nor by phone. I tried calling, but could not leave a message during their business hours because their voice box was full. So far nothing has come in by mail regarding the products I paid for 10 days ago. I do NOT recommend this company for ordering any products, they are not reliable !"
"i purchased several Brazilian blowout products from them and I think they have been tampered. The shampoo smells like chlorine. Which was not the smell of the previous bottle. BEWARE"
"I was very dissatisfied with the customer service. I ordered two bottles of a styling product and selected 3 day USPS shipping. They sent me confirmations listing that as the shipping method when they had actually sent it DHL ground. I did not receive my package for a week and a half.
When I finally did get a response from them (initially their response was a tracking email from DHL) it said that their shipping policy stated they could change the shipping method because of the weight of the package. However they never informed me of this change and still charged me for the expedited shipping.
Their final action to solve the problem was to refund me the $1 difference in shipping. I was very dissatisfied with this since the great delay caused me to have to buy the product locally for more money anyway.
If you deal with them, be warned their customer service is terrible and don't count on getting your package on time."
"I had ordered a shampoo and conditioner from here and had chosen USPS Flat Rate shipping. They upgraded my shipping for free to DHL Next day. I got the package within 3 days from the time of the order. Products as promised. Very quick delivery. Low Prices. "