"Helmet City delivered the goods. I'm very pleased with my new Bell custom 500 helmet and helmet bag. It took some time to arrive by international parcel post but that's not Helmet City's fault. The goods were exactly as ordered and they arrived in perfect condition . Kelly at Helmet City was most helpful answering my questions so overall I am very satisfied with Helmet City, not so much with the US postal service, the parcel took 9 days to arrive at Customs Canada, 1 day to clear customs and 2 days to arrive at my door."
"overall helmet city did a wonderful job with my order. not onley did they have what i wanted but they where fast with shipping it to me. i will buy from helmet city again thanks.your new satisfied customer patrick ozuna from S.A TX"
"I really like the site and even recommended it to my son so he could check out the helmets you have to offer. I only had one problem with your site and that was trying to set up an account; I was never able to do so because it kept saying something was incorrect but all information "was correct" so I just left the page. We received our helmets within the time period promised and we are very pleased with them. We will recommend others to view your site in the future. "
"I'm really pleased with this store! They are professional and accurate! Highly recommended to all ! Buy with confidence!"
"I don't think you want hear about my experience with Helmet City. for one thing i still haven't got my Helmet. i had to call them to find out were my new helmet was. come to find out there out of that helmet. that was over 5 day's late. so now i have to wait intell JUNE 1 to get my new helmet. I even ask if i can have a free bandit polarized shield. do to haveing to wait for a hole month thay said NO !! that's an $80 dollar shield thats much money. even after buying a $400'00 dollar helmet an a $50 dollar smoke shield. O.will !! ask me again in June if i get my helmet an shield by then.........Jon Grafner"
"Unlike Leather Up, Helmet City was a pleasure to shop online. When I clicked on things to possibly purchase they HAD IT in stock and NOT discontinued. I order on a Wed and received the helmets on Thurs. NO Shipping Charge either. Thank you I will do business with you again."
"I DID NOT GET THE ORDER ON TIME SO I WILL RETURN IT .
THERE IS NOT A CREDIBLE EXPLANATION FOR THIS, YOU PAY AND DO NOT GET YOUR ORDER DELIVERED 7 DAYS AFTER YOU PAY.
I WILL LOOK FOR OTHER COMPANY TO DEAL WITH THEM."
"Good website layout, easy to navigate, good prices.
As a Canadian, I was very excited for their promise of 2-day shipping, and made the mistake of believing it applied to non-US citizens. Additionally, when I saw that the package hadn't shipped by the 3 day mark, I sent an email along and it turned out that the helmet was on back-order (not stated upon purchase of it) AND that it would take about 12 days to make it through customs regardless. I called to cancel my order, and they were extremely polite, and no fuss.
Would buy from if not in a rush to receive. "
"Oakland to Montreal 13 days(but that includes 7 days stuck at Canadian customs, not H.C's fault ) H.C. ships very fast.
Minor issue with the shark evoline sun visor, resolved over the phone with H.C. and shark rep in about 5 minutes flat. Thx Helmet City.
Robert, Montreal "
"Good customer service but..the "Free 2 day shipping" should be clearly noted as "only within the USA" since the 2 days became 22 days shipping to Canada but when discussed with customer service a discount was offered on the next purchase. Seems like good business. Thanks for delivering.
AO"
"I initially gave helmet city a bad review because of some shipping problems and the delay in getting my helmet and accessories, however I feel the need to update my review. Since I had the problems, Helmet city contacted me and bottom line...they felt badly and wanted to make it up to me. I always tell my children,"It's not if you make a mistake, it's how you deal with it when you do, because we ALL make mistakes." Well Helmet city has taken care of the situation and I am very pleased with the product and the efforts of the company. I would highly recommend them to anyone, even with the difficulties I encountered initially."
"Helmet City has excellent customer service. Delivery was very quick. I ordered late Wednesday and received delivery on Friday. I needed to exchange for a smaller size and left a voice mail. I quickly received the return label on email for the return. Fast easy exchange."
"It was great got it on time and love the helmet Thank you."
"Very impressed with the folks from Helmet City. Both helmets came very quickly. My wife's helmet was a bit too tight (we didn't take into account her hair!) and they sent me a return UPS label and said the new helmet would be shipped to us as soon as they received the returned helmet. Great customer service!"
"Best price but two day shipping took 6 days to get here. At least the shipping was free."