"I wish you would make an option to pick up at the store instead of only delivering to a home. I like in store pick ups because I worry about thefts."

"Online was fine, though the product received was different from what was expected. In store was a massive headache as I got different answers from different employees. Highly suggest better training is needed as some are unaware of basic things like return policies."

"The rose gold on my purchase doesn’t look rose gold at all and looks just like regular yellow gold."

"I love everything I have ever purchased through Helzberg. Best quality for sure."

"Order online and had shipped to store wasnt able to track also website said that I would receive a notification when the item arrived. Never received anything had to call the store to find out it was there. Not a a horrible experience but kind of sketchy that I wasn't notified the order had come in otherwise good product so far"

"Bad. Already a very poor experience. Communication with customer service representative was a joke. Multiple calls, multiple emails. Will never use again."

"It's a great site with tons to choose from!"

"Gel berg diamonds damn near ruined my engagement plans by sending me a ring with no diamond without any indication that my ring came without the diamond. Even customer service did not know it came without a diamond. Luckily I had enough money to buy a 2nd ring somewhere else in time for Christmas."

"Usually always helpful...."

"We went to Helzberg last night at the mall , and bought a ladies watch. This morning, however, I received an email with $100 off purchase of $399.99 or more. I would have bought more in the store last night (a man’s watch for myself) if I knew about that promotion! Very annoying."

"I genuinely enjoyed looking for my next new earring purchase. I read the material with the different styles and began the mental decision process of deciding exactly what I wanted."

"I am livid am livid. I purchased a rose gold diamond bangle bracelet and after 5 months it just broke. I just started wearing it 3 weeks ago."

"The chain on one of the necklaces arrived broken. I took to store and they agreed not to charge to fix normally 29.00."

"Page was easy to navigate, product came in perfect condition, came earlier than expected, will definitely purchase again"

"I am pleased with Helzberg as a company but someone had to be here to sign for my order (all three items were shipped separately) which for someone working is very difficult. UPS would not leave my order even though I signed the slip they left. I didn't get my last item until almost one week after I should have had it!"